I had a warranty with CPS for my Maytag Washer. They first told me after 5 days that they couldn't find anyone in my area to fix my washer. They sent me a letter to take care of it myself and submit an invoice. I called the vendor who sold me the washer, they immediately gave me a licensed Maytag repair service and they arrived that afternoon.
That means that CPS didn't even try to find someone. They figured since we are in the middle of Covid19 that I would be deterred. I told the repairman to access the washer from outside the house so they didn't have to come through the house and CPS decided to decline coverage because they said my washer was outside. My washer is in a covered closet that is attached to the house. They have failed on every level. First they lie that they can't find anyone to fix my washer and then refuse to cover it.
Shame on them. They should be out of business. Don't buy your warranty through this vendor. You are wasting your money.

I purchased a warranty for my refrigerator from the store I brought it from for 2 years which was purchased in late November 2017 my refrigerator went in April 2018 that when it first started... it got worst in June so I contacted cos someone finally came in July 20,2018 he came back to repair it July 25.2018 found another problem because the first person didn’t check it throughout.i kept reaching out to cos they keep giving the run around today is July 27,2018 still not fix or been contacted been calling still getting the run around

Bought an extended warranty for our Thermidor $8000.00 refrigerator through the original appliance distributor.

Our ice maker has not worked in over 3 months. We have had at least 4 service people come by each saying it was something else. One guy even said our freezer wasn't cold enough even though the ice cream was hard as a rock.

CPS is an incompetent company who hires bottom feeder repair people.

I will be filing a claim with the BBB and the New York Attorney Generals office Monday.

I would like to escalate claim in above subject. The claim was raised on October 13th and still not much progress has been made. I'm really frustrated with the level of customer service that is being provided. I also work for manufacturing industry where we build consumer and industrial motors and supply all around world and for us customer care is our top most priority and it comes all the way from CEO of the company to employee.

The problem with my unit is not that big and I could wait little bit but if this would have been where my refrigerator has stopped working; not sure with the kind of service or coverage, how I could have waited for 45 days without refrigerator.

This claim has gone through multiple rounds of enquiry and just to highlight some
1) Initially claim was not approved
2) After pushback claim got approved
3) It was assigned to multiple service centers and some of those were not with in our area.
4) Then it got assigned to service center which is near my area. Bloch Appliances
5) They came in on November 4th and inspected for 5 minutes and told me that final approval is needed from CPS Central and nothing could be done till now.
6) Since then I've followed multiple times and I'm not sure where the delay is.

When I bought this refrigerator I was being told that CPS central warranty in best in class and no need to buy extended warranty from LG directly and I did so but my experience has not been good.

Not sure if this will go in Junk or someone will take this email seriously and help me here.

I have an Amana dryer with CPS extended in home warrenty. The dryer started making a strange noise and drum wont turn. Probably has a belt problem. I've had the dryer for 2 years, so manufacturer warrenty has expired. Called CPS with issue 5 days ago (Friday morning). As this is a necessary appliance and laundry is piling up, I was a bit upset that I didn't get a timely response. I called again Monday at the end of the day. I talked to the service manager, Woody Kogan, who didn't seem at all pleased that I was pushing for faster service. He guaranteed that I would get an email with an approved service vendor by the end of day Tuesday. Well, it's Wednesday, no response so I will be calling Woody back when their offices open at 9. And yes, I had to give them my credit card information, and I will be watching it for charged. If any are made, I will be calling my credit card company to dispute them. Not happy with their SLOWWW response.

THis company is a complete sham! DO NOT buy anything from them and complain to Amazon, Ebay, BBB, and any other site about them. They think they are soo slick and smart when you call them out on their scam they all but call you a sucker openly (thats what they think of you) they are Israeli owned (the type of Israeli that gives all Jewish people a bad name). Look up Israeli scam on Google and you will see what this company (CPS) really is.

This company listed my company as one of the vendors to supply their service. I looked them up and found numerous complaints about them selling Extended Warranties and not providing the service sold. When I called to see why my company was listed as one of the Service Vendors, they admitted they got our info from the phone book. Don't be mislead by this company aka CPS. http://www.cpscentral.com. Do an internet search of Consumer Priority Service Complaints Scam and read them before paying any $$ to this company.

I just got off of the phone with CS, I sent in a HP laptop that I paid $899 for online, and bought a warranty with it. I contacted them a year ago but didn't have the money to ship it there and back so I waited. The warranty expires in May, I still really couldn't afford the shipping but I need the computer so I filed a claim and after purchasing a new cord and newer restore discs, I couldn't find mine. I also attached the large + key that fell of of the 10 key part of the computer. I asked them to repair the power connector and check the hard drive and fans as it didn't seem like the fans were working and I was hearing noise but couldn't tell if it was the fans or the hard drive.

I received a call today saying they won't touch it because there was impact damage, there is a crack in the glass that protects the screen, not the screen. I told them it wasn't impact damage, I had set a pen on the computer and forgot it was there and started to close it. It is very small, and it isn't the screen, it is the protective glass that many computers don't even have, the one I am using doesn't have one. The refused to even touch it. I told them I didn't want anything done with the screen, they said too bad. I talked to a supervisor with the same response. I told them just open it and fix the electrical plug in and send it back. He said I don't know how many times I have to tell you we won't touch it period! They had closed out the first claim because I had to wait for the discs to arrive an d it went past their 14 day window, so they have to open a new case and resend the card information for them to debit the shipping to send it back.

I could have gotten the power problem fixed here for what the shipping cost, but I really wanted everything gone through before the warranty expired. I am not finished yet, why should I have to pay to send it back since, they never even opened up, use the money you would have expended on the repair and ship it back. I can't afford a new computer, especially one that nice. I would love to the stats on how many repairs they do compared to the number they refused to repair. They never said that any damage would negate the warranty since it wasn't impact damage.

They suggested I contact the Post Office and file a claim, I told them again that it wasn't damaged in shipping, I am not contacting the PO. I only bought an extended warranty because it is a refurbished computer and only had a 90 day warranty. I bought the 3 year extended to be safe, even though I have never had a problem with any refurbished items purchased in the past. I think they are better most of the time because they are tested thoroughly before being sent out again, and you can get a good deal.

This is the last one I will ever buy, unless the are repaired locally, then only after researching the company. I did buy one in 1994, when I bought a new Mustang. It was the first year after a major re-design and I felt that they may be problems. That one was worth it, I had a ton of problems with that car that were repaired free of cost, including the upgraded sound system that came with the car that unit working shortly before the warranty expired.

Sorry, I ran spell check and I don't know where all of the numbers in the middle of the contractions got there, they were not a substitute for curse words, though they would probably be deserved.. I didn't touch anything after spell check was finished except the submit button.

Silly me, I figured after spell check, I wouldn't need to re-read my comments. The computer Gods must have been reading my mind <G>