They delivered it and she used it...so it is now a used bed...as stated above from date of purchase, not 5 days from day of delivery...

My mother, Betty Jo Salyards, is 80 years old. She has dementia and also suffered a stroke last year. She watched a video on the recommended bed and ordered the adjustable bed thinking that she would now sleep comfortably.She sighed the contract that had a 5 day cancellation from the date of purchase. The contract was signed on 1/13/1012 and the bed was delivered on 1/27/2012. The bed was delivered on a Friday and she called to cancel on the following Thursday with the help of my sister Sue Hatten. She called Contour Adjustable Beds and told you that she did not care for the bed because for her the bed was hard to adjust and that she wanted to return it. She was told that the bed was not returnable because she did not contact your company within 5 days after the contract was signed. She did not receive the bed until 2 weeks after she signed the contract. Its hard for me to grasp how this can work for the consumer. She was also told that you had already been paid and there was nothing that could be done.
If the bed can not be tested to see if it would be comfortable for her, it should be guaranteed to be comfortable for anyone. Your Company has been out several times to adjust the bed but is not working for her. You should let her return the bed and use it as a sample bed for your future customers to test out.
I feel a bed costing over $5300.00, that is not going to work for her and having no recourse is a bit shady. If she had been able to test it out she would not have ordered the bed. She has not made any payments and is hoping this issue can be resolved.
Betty Jo Salyards/433 So. Aspen St./Airway Heights, Wash./99001/509-413-2054

"She sighed the contract that had a 5 day cancellation from the date of purchase." That is all.