All mattresses come with pro-rated warranties. Every mattress manufacturer in the United States has the same type of warranty. A pro-rated warranty works like this: If you buy a mattress for $3, 000 the amount is divided by 15 (Number of years of the warranty). That comes out to $200 per year. Let's say that in the 5th year you have a problem with the mattress and you need to have it replaced. You have used the mattress for 5 years out of the 15 or 1/3 of the life of the mattress. Take the $200 and multiply it by 5 years and that is what what the customer should pay to get a new mattress. This is fair and reasonable because the customer has used the product for 5 years.

We bought a double twin adjustable bed from Craftmatic 3 years ago, the mattresses were under warranty for 15 years. We have a bad mattress. I called contour (who bought craftmtic) they said ! could get a new mattress for $421. and $150 shipping.

About the first week of Feb. I received a phone call tell me that Ihad won a sweepstakes that I had returned in the mail. And that a representative from Contour Beds needed to come to the house to present it to me. I agreed and set the appointment for Feb.9th 2012. I think the appointment was for 1:00pm. Miss Clement arrived on time and gave me a Gift of a candle for allowing her in our home. She proceeded to tell us about Contour Beds, After about 1 1/2 hours she wanted to go to our bedroom where she ask for 5 pillows, she then proceeded to make up an look-a-like adjustable bed, , ask us to lay down on it and told us how comfortable the bed would be in this position, then proceeded to put a vibrator under the pillows to give us the feeling that was how a bed would feel. We then went back to the table where she started filling out papers. We ask the price and she told us $5, 078. My husband said no way would he pay that much for a bed, she then called her office and they talked and Mr Boes said for her to offer us a deal
iof $4395. with tax of $334.02 and Delivery of $349.50 making it $5078. My husband said that he would not pay delivery or Taxes, She made another call to her office and he agreed that we could have the Premium Premier bed for $4395. with no tax, no delivery charges .

The sweepstakes that I won was a $500.00 coupon which would make our bed cost $4395.00
By this time she had been in our home 51/2 hours and I was ready for her to leave.
we first kept telling her no and she finally convinced my husband that we really should get this bed, because she said that wife really wants this bed. High pressure was not the word
The bed was delivered on Feb. 14th 2012 The cancellation date was 2/13/12 .We have not had a good nights sleep since getting the bed. We have told them to come get the bed and they say that's out of the question. They sent the service dept. out to put a new softer insert in the bed and we still cannot sleep on it. I refuse to pay for this horrible bed We are 75 yrs old and are willing to take the hit on our credit report rather than keep this bed. BUYER BEWARE THESE ARE NOT GOOD PEOPLE. I f you are reading this then I am sure you see others that say the same thing.