For those who are in in charge for billing and collection. You should improved your service. We are aware that your systems automatically deactivate its subscription once they are unable to process they're payment for 3 months. But how can the subscriber able to pay for the service if your team are not proactively sending SOA/billing. They are just relying on the self help option to GET SOA that available on their site, which is subject for downtime and don't have other option to whom we can coordinate to in the case that we cannot access the account. Take note your support hotlines have limited trunk lines to connect with. Almost busy all day.

For those who are in in charge for billing and collection. You should improved your service. We are aware that your systems automatically deactivate its subscription once they are unable to process they're payment for 3 months. But how can the subscriber able to pay for the service if your team are not proactively sending SOA/billing. They are just relying on the self help option to GET SOA that available on their site, which is subject for downtime and don't have other option to we can coordinate to in the case that we cannot access the account.