Here I am again, still no resolution from COX CABLE EL CAJON SAN DIEGO, my emails have disappeared, customer service at COX is a JOKE. After spending more than an hour on the phone with them yesterday, and again TODAY, the phone just somehow disconnected. STILL no resolution! Does COX care about customer retention? NO. As I said before, as soon as I get a minute, COX INTERNET will be GONE!

Up until about 6 months ago my cable television service was excellent. I have the Cox bundle, with TV, internet and phone service and I pay a very high monthly fee for these services. I am not sure exactly when it started, but suddenly there were Cox commercials soliciting new customers on every single channel, nearly every commercial break. I think that Cox has too many customers, because my television service quality has deteriorated drastically. I have the DVR service allowing me to record two shows at a time. During the daytime (when many people are at work) my television service works fine. However, almost every evening Cox jams up one of the DVR recording signals. So, when I am thinking that I am recording two shows, my DVR is actually recording only one show. This happens EVERY night. I have gotten into the habit of resetting my cable box just before prime time, but when I do that, both channels being recorded become pixilated and the sound becomes full of static, to the point where I cannot understand a ding-dong word.
It is quite obvious that Cox does not have the capability to provide service to everyone who has signed up, so they use gimmicks to reduce the ability of customers to use the services that they are paying quite a bit of money for.
Also, my internet is often not available Saturdays. Only one light comes on the modem, and I am unable to use the internet all day Saturday. When I call Cox they tell me that they will send someone out Monday, but I always know that I will be able to use my internet by Sunday. Poof, it's magic. Why can't I use my internet when I pay for it????

Service from Cox is HORRIBLE, same goes for their customer service reps. My email has been down for more than a day, customer service informed me they will call back in 72 hours. 72 HOURS? I bet they don' t call back and I would bet I don't get the important emails I was expecting. Cox might want to re-train their customer service reps as well as their supervisors (to whom I complained to after the CSR was rude), on customer retention, customer satisfaction, customer loyalty. Wait, never mind, when I get a few minutes I will get rid of Cox once and for all. I had NUMEROUS never ending DVR box problems, come to find out they outsourced to a company out of the US and have had nothing but problems. So, I got rid of COX TV, COX phone, NEXT will be internet. Good bye Cox!