I am only trying to reach the collections department to change the due date of my auto loan. I have never been late and I always pay more than the amount due. However, to accommodate my finances I need to change my due date to 9 days later and for 3 weeks and numerous hours on hold have been unsuccessful in doing so. Absolutely ridiculous!! I hope this company goes under and is purchased by a company that values customer service and time.

So because you can not get them on the phone you want the company to go under and all their employees to lose their jobs? I hope your company goes under so you can not make your payment, then your credit will be ruined and maybe you will lose your home too.