I HATE THIS COMPANY SO MUCH. I went to a Cricket store and handed them my new address and they will did not change it correctly. Therefore I have received no bill a month and a half later. Every week I have to call and check on this company. It took three requests to get my address changed. Then I had to call and get an address to send a payment to since I have received no bill. Then they shut my phone off because they told me my check was received one day late even though I sent it a week ago. I was told it was due July 17th by one rep and another rep told me it was due July 18th (which is correct). I finally get my phone turned back on and a friend tells me today that they cannot leave a voice mail. I called today and found out that my plan changed so I don't have voice mail. I found out that they had changed my plan without my authorization.

I am planning to call to apologize to this young lady because I don't lose my cool however, this was the worst customer service experince ever. Also, where the heck is Cricket’s customer service reps…..you can’t speak to anyone. I've been to this location a few times and always felt the manager/cashier was nice, unknowledgeable about the service, however she is pleasant. Went today ...had I known they closed at 6 on Saturday's I'd shown up earlier. I walk in and she says they are closed I asked what time is it? She says 5:54 and I ask would you mind just taking my payment really quickly? She says we're closed but moves to take my payment. She turns around and mumbles OMG and sighs. I say well it is not 6 yet. She says I could tell you to go somewhere else, do you want me to take the payment or not. I am not a rude person by any means and only have prepaid bcuz I hate being bound to a contract. Our banter back and forth was her looking at me crazy and sighing I told her I can understand if you feel some type of way I do appreciate you taking the payment. However you don’t have to act that way. A whole lot of back and forth and I tell her I’m not trying to be rude please just finish the payment so can be out of your way and I won’t be back to this location. Blah blah blah her trying her best to punk me with this less than fearful stare and sighs. So I say could I have the owners contact info, I’ll just speak with them. Thinking she’s slick she says I can give that information out but gives me their store’s business card. She says I have a family ER, as my receipt is printing out and told her had she shared that when I entered, I would have gladly left. End result I walk out and say I hope you get to your thing or whatever. Of course she says something smart and I come back in still calm mind you. She states she has my number too and I ask her what are you gonna do call my mom. FYI a customer had walked in and she didn’t tell her she was closed at all. Don’t think she should lose her job do think that there are some training and customer service issues here. Service is so so but it’s not worth some kid acting like I'm bothering them. And she does have access to my customer information and if she shows up on my doorstep you'll hear about it in the news, I’m not gonna play games with someone silly enough to take what should have been a simple transaction, personal. Will be filing a police report as soon as possible so if this chick does try to tamper with my vehicle or come to my home, it will be documented. Leaving the service as soon as possible with no reps to talk to, not being able to make certain payments by phone and dealing with folks who just don’t know how to take a quick one for the team…I’d rather not.