i get texted messages warning me of phone shutoff even when bill is paid on time.this is intimidating as i always try to pay my bill on time.the excessive texted message arent warranted when people like me are only paid once amonth.on top of this your customer service department computer servie is a joke. because theres no person on the other end of the line to field my questions and your system that you have in place always tells me to call back at a later time and disconnects me.i dont need this kind of service laspe when my time is valuable this needs to be fixed in order for me the paying customer to be satisfied.i would greatly appreciate your department for looking into this matter.thanks!

My bill was paid early as usual. The check cleared my bank on Feb 9 for the bill due Feb 25. When I went to my local corporate HQ they did not want to accept the bank's copy of the back and front of my check but insisted on my bank statement instead which of course will not state who cashed the check. When I requested the supervisor on duty, the customer service person refused. When I inquired why I shouldn't sue, they customer service person told me if I persisted in talking like that she would not help me and would have me removed from the premises. Is that anyway to treat loyal good paying customers? Well I guess it is if you don't want to retain their business!!!

I had Cricket wireless internet service. It was a disaster from the beginning. First, I told the lady on the phone when I ordered the service that I had two computers they only sent one modem. I went to my local retail store to purchase the additional modem. I had a very weak signal the first time I tried to use the service. After taking my laptop around my entire house and yard it turned out I only had a usable signal in the farthest corner of my backyard. I went back to the retail store and explained the situation to them all they said was I should try a different computer. I called CS multiple times and every time the said I should try moving my computer to different rooms, I explained I had already that and it still didn't work. Eventually an employee admitted that they just do not have a strong enough signal in my area and no matter what I would never have a usable signal.He also said he would document all that in my acct. and that even though the 3 day return period had been exceeded by 2 days I would be entitled to a full refund since I had been working with CS from day 1. There was nothing they or I could do to make the service work. However, when I went to the store they refused. So at the store I called CS who now changed their story and said I could not have a refund. After multiple calls to CS and Cs going back and forth about the refund they once again assured me I would get a full refund. I go back to my local store where the manager points out on her computer the notes that say I am indeed entitled to a full refund. But she cannot give me a refund at her store because it is not a full service store. (yeah right). I must go 40 miles away to a full service store where she guaranteed me I would have no problems. I get to the ( Full service) store only to be told that there is no store that can refund my money, that refunds must be done by phone. And the notes that said I was to receive a full refund had mysteriously disappeared from my account. ( I knew I should have had them print the screen at my local store). And then her only other suggestion was to contact the BBB then she just left. I contacted the BBB and gave them my statement, then the Cricket store manager at my local store gave her statement in which she not only lied about her statements to me and subsequent visits to the store, but then proceeded to make things up that never happened. Cricket Inc., also proceeded to take well beyond 60 days to give their response to the BBB. They denied my request for a refund and their reason was more than 60 days had passed since the purchase. Well, I guess they don't check their records very well as I had already filed a complaint with my credit card company and they had credited my acct. for the entire amount.

I'm in the same boat i payed for broadband and the one they showed me is not the one i got all this damn thing does is blink and the signal is very weak. so i have to use my phone to get on the Internet and no one at the store will help and when u call i can't understand what they are saying. So i think I'm going to go though someone else and save that 167.00 a month

i think if u pay for it u should get it and not a run around or some story like ur time run out and u will have to buy a new one when its just a few weeks old. I tell u i have been with cricket for a long time and never had a time that i was not calling them for some reason or another but they were cheap but now i think if i pay extra for the other wireless companies i want have to deal with this crap.