OK so I got service with cricket on 2/25/12. that has been the biggest mistake of my life. The phone that I originally purchased the ZTE Score didn't work properly not even in the beginning 24 hours. I called in they said to take to a corporate store and so I drove almost the 30 miles there. I was unable to get a hold of them at all at that location so I called their calling center, again. they then informed that location was closed on Sundays so I asked for the next closest one and was told then that I would have to take back to the dealer where I got it from, so i had my daughter calling for me while I was driving I got within 15 miles if that 75 mile one-way trip and I pulled over so I could leave a message that I was on my way there and that cricket customer service had me quite upset. Only for me to listen to the entire message saying that they were closed on Sundays contrary to what cricket had told me. By this time I have spoken to 4 people being tossed around and them not listening to what I am trying to get across to them. the last one of that 4 was supposedly a supervisor and yet he refused to assist me and would not transfer me to someone else until he had me so mad, frustrated that I had my daughter take the phone and I started cursing (I know not the right thing to do.) so then Michelle gets on the line and she actually tries to assist me. To no avail, I tried stressing to great lengths that I had a four drive the next day to travel and I would not go if I didn't have a phone to take for in case of emergency. Well I lost money that next day. So I call in again to cricket about hanging the same issues still with my phone. They tell me to go to the location that is 30 miles away again. So I try to call that store again and no answer still, So I decided to call cricket back again and that is when I was reassured that they were open . so I called that store location before I left and left a voice mail for them saying I was on my way and I was very dissatisfied. when I got to that location they were packed. had to sign in on a computer screen that did not work and so the wrong info got put there . they called my name and when I said who I was I got the brush off and still i waited until they called my name. I was being helped by a young lady and she asked me what I was wanting to do so I told her that either switch to a different phone or get a total refund of all my money that I had spent. the manager came over and was very rude and I became pissed to the point that I was crying he said that they would not assist me and I needed to return to the dealer where i got the phone and that the only thing they could reimburse me for was the money for the phone once service is activated there is no refund on it. I stated that I wanted a higher ups number and he reluctantly gave it to me. I decided then that I would call corporate and so I found where it is located in California and I called 411 to get the number. I was told a number that took me to the customer service. So I make the 150 mile round trip to where I purchased the phone got a different one and called 411 again this time I told the operator that if I wasn't given the right then their name would go down as well as not assisting me. I got a hold of corporate and was sent to the escalation department and she tried to assist me, I was doing fine until about about the 3/5/12 and then the phone was screwed up, started the cycle all over again being lied to as well as now if I try and call about my number I get a recording stating that no is there to assist me and to call back later but I use a different phone number it connects me right away, and the same if I try and use a different phone once my number is confirmed I get that message no matter when. so I called them again last night to change my plan to the more expensive after I had purchased a new phone again. and I was told that if I changed my number to where I am moving I will lose all of my downloads everything. and also that I can not keep my account here and have the number for local calls there. also that my daughter would no longer be able to be on my account because we would not be in the same area, she will be joining me in two months after she finishes the school year, I tried call corporate this morning while typing this up with my regular number guess what I got, yep that recording. So I used a different number and was transferred to where I had to leave a voice mail. I am going to put this on every place I can and call in a news station for assistance. So in total I have made 4-150 mile round trips, 2-60 mile round trips, lost 200.00 due to them not assisting me, spoken to about 15 different reps and customer service, tech support, corporate 3 people contacted and now I want to have some answers and some satisfaction because if I didn't live up to my part of the deal I would not have any service. and for the phones and services 375.00 and figure that gas is 3.50 a gallon with getting 17 miles to a gallon it is approx. 150.00 and 200.00 for the money I lost out on and that isn't including all the feelings and lack of sleep and what not but that total is 725.00 I have put into becoming a customer for them and for what? I truly hope that they don't treat anyone as they have and are still treating me.