As in any organization, problems stem from the top, not the poor customer service rep at the bottom who is taking all the flack.

Obviously, the top management of Crye is not properly staffing their departments to "get the job done". If inquiries are not being responded to in a timely manner, additional staff should be assigned to ensure that proper communications are maintained. DON'T BLAME THE MESSENGER, customer service can only do its job if the proper tools are provided.

Additionally, if product is not being manufactured and shipped in a timely manner, blame the company management who is responsible for ensuring that their manufacturing and shipping departments are properly staffed to get the job done.

Crye Top Management! Wake up! And fix the problem. The troops need what you have to offer, but there are alternatives and even if your products are great, if your customers can't get them when they need them...who cares!