I booked my accomodation through Agoda, Paid in full with no refund to the booking.

Only to turn up at the hotel and was told that my booking has cancelled.

I traveled with my 2 year old with no where to stay so I had to paid again for these three nights.

I called and email Agoda numbers of times and all I get was

Dear Caroline Tran,

Greetings from Agoda.com!

With reference to your booking ID 288535185 as detailed below:

Hotel: Hyatt Regency Sydney
Room Type: Harbour View King Bed
City/Country: Sydney/Australia
Arrival: October 13, 2018
Departure: October 16, 2018

Cancellation and Change Policy: This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy).

We appreciate you bringing this to our attention. First of all, we apologize for the inconvenience. We tried to call you but it seems that no one is able to answer the phone call. Regarding your concern, kindly provide us the reason why you cancelled this booking to assist you more efficiently.