I signed a contract with Custom Built Personal Training at the Vacaville, CA location. After 12 sessions I decided that my lack of commitment to the sessions and the cost per month I would cancel my contract and pay the 15% penalty. I did what another other person would do and called the company to find out what steps I needed to follow to go about it the right way. I was told to submit my cancellation in writing. I mailed my cancellation request on the 20th of January 2012. Called a week later to confirm receipt and was told processing could take 7-10 days. A week later I call and leave a message on the recording to confirm receipt. I was told they have no record of my written request and to fax a postal service confirmation. Excuse me??? I mail all my bills on a monthly basis and due to not mail them certified each and every month. I am prepared to pay my $351.00 cancellation fee and my last dues however they won't cancel me. So then wait is going to happen is I'm going to have to pay $17.00 to mail my canceillation request pay a penalty to cancel and ANOTHER month of dues. I pay $260.00 per month for 4 sessions. I have 4 sessions I have yet to use plus 4 more. Can't give them away and they are paid for. I don't want to continue. CANCEL ME PLEASE!!!

Custom Built Personal Training did let me out of my contract. They encourage clients to certify mail the cancellation request and I understand however I do not certify mail my monthly bills and they arrive just fine. Just wanted to update everyone and let them Sam Reser the the CA customer service department was able to assist me with this issue. Hopefully my comment helps someone avoid a ugly situation in the future. Thank you Sam Reser!!!