I ordered a bed from this online retailer on Sept 10 2011. When placing the order I had the sales person check the inventory so as I did not have a problem getting the merchandise. I was assured there were many in stock at the manufactures warehouse in California and it would be shipped out within a few days. Cymax had the Modus Furniture in stock inventory on their computer. I ordered the bed, they charged my account that day and I have been waiting for the item to arrive. I was given a delivery date of Sept 26-28. On Serpt 29 I called as the ordered showed "in process" on Cymax website, promised a call within 24-48 hours on status. Called back Oct 3 and was told wait another day as I was sure to get the email. Called today 10/5 and was told the item was back ordered until Nov 30th.

They have had my money for the entire time, and will refund me the credit in 3-5 business days. I have paid interest on the amount and requested a small credit of $5.00 for my carrying costs and they said no. This company makes money on charging credit cards, getting the cash when the may well know the item is unavailable. Do not trust them.

Starting a civil suit, contact [email protected]

I returned a product to Cymax, unused and unopened.

By the time they sent me an authorization code, my return was labelled "EXPIRED" by these morons, as though returning a pillow had an expiration date, like milk!!! The only reason my window to return the merchandise was held up was BY THEIR OWN RIDICULOUS POLICIES!!!

Unless you enjoy getting jerked around and having them ignore your many requests for help... AVOID BUYING AT CYMAX.

Starting a civil suit, contact [email protected]

I waited seven days for my office furniture to arrive. When it came two out of four boxes had multiple damaged pieces. Called Cymax right away and had to wait for two hours to talk with a customer service rep. They put in a claim and sent me an e-mail; nevertheless, I haven't heard from them since. They are very unprofessional with poor customer service. It has been five days since I put in the complaint, I am still waiting, in the mean while all my old office furniture and computer are scattered all over my living room. Word of wisdom, do not buy from these poorly trained people with nothing in mind other than ripping consumers like me and you off.

Starting a civil suit, contact [email protected]