Sells items that are either not as described or damaged. The customer service 866# is a major waste of time as they generally give you an e-mail address to customer service and tell you you need to open a case via e-mail. They make you send the item back - AT YOUR OWN EXPENSE, for their problem, such as damaged goods or an item not exactly as described. They try and shift blame onto the manufacturer. And some of this stuff is very heavy and costly to have to ship back at your own expense.
They take several weeks to respond to just 1 e-mail, and their e-mail responses and chains are generally long (months upon months) and exhausting.
Based on countless online reviews, this company has a long and consistant history of BAD products and customer service to match.

I resently placed an order with Cymax and entered my billing address as well as sent to address and to my amazement, they sent the merchandise to my old address in which they had in their system. After not receiving the product, I then was informed that it was sent to the old address and that I would have to pay an additional fee to tried and retrieve it back. I disagree with their options and requested a refund. As of now I am not happy with this type of business, because it doesn't appear to be any due process here. My option to pay additional fees isn't an option for me.

I purchased a platform bed frame from Cymax and was told by the representative the bed I was ordering was in stock. Only to wait a month later to receive my bed with damaged parts. I spoke to the sales manager Lar, the guy with the accent, and he apologized for me not being notified the bed actually was not in stock when I ordered it. I threatened to send the bed back and he promised me a percentage refund for the bed being late and had new parts sent out. When I receive the new parts, they are damaged again! This time I call Lar and I tell him he better take care of me and that I want even more of a credit now because I hadn't had a bed to sleep on for a month because of *** Cymax. He changed his story when I pushed about the refund into my bank account for the damages and said now he would only give me a ten percent store credit. I laughed at him, said I would return the whole bed without a restocking fee. He made it look as if this would be fine until I cornered him with his ambiguity and he admitted I won't get my full refund for dealing with Cymax's shoddy business ethics. I said that's fine, I'll take it up with Wachovia. I'm still in the process of disputing the bed, I refuse to pay a 100 restocking fee for someone els's numerous mistakes. A representative has been e-mailing me to save face with Wachovia as well. She is saying "send us pics and we'll get you your full refund" and she is blatantly lying so Cymax can go tell Wachovia, "we tried to have her send the bed back and give her a full refund". I know what they are doing. Don't ever buy from this company, they shouldn't exist.

I can concur... I wasnt sure if he was a manager or not, but that guy Lar or Lair is a liar. Maybe his name should be Liar. He basically said the same nonsense, that I would get a 20% discount for the inconvenience of the severely damaged parts, plus the replacement. Well now weeks later no discount and no part replacement. Wrote back demanding a refund. Now I'm told I would be charged a huge restocking fee for a return, plus I had to pay for the shipping return on a 50LB item!!! Wasnt worth tne return or having to pay the shipping cost.
Yeah I sent in a bunch of pictures too from every way angle. Thay make you do all this stuff just to wast your time. Close to 6 months went by, I finally got a refund and shipping, but you will need to literally spend hours and hours fighting with them and with huge amounts of e-mails.

First let me start off by saying that Cymax sells products that are cheaply made but look great in pictures online. They use words like real marble which apparently means marble colored laminate. After ordering a coffee table the 1st shipment was broken, and then after 3 weeks of repeated calls and emails another shipment was supposedly sent but then 'lost' by the shipping company and now I am looking at 4-6 more weeks if I ever get anything at all. It's no surprise that use an obscure shipping company by the name of DBShenker instead of Fed Ex or UPS or any company you've heard of. The website may say all the right things but I urge anyone to reconsider ordering anything from this Company and you can search the internet for similar complaints, which looking back now, I obviously should have done.

Yeah I sent in a bunch of pictures too from every way angle. Thay make you do all this stuff just to wast your time. Close to 6 months went by, I finally got a refund and shipping, but you will need to literally spend hours and hours fighting with them and with huge amounts of e-mails. Stay away from this store unless you thrive on aggrevation.

horrible company.
ordered $550 recliner that is falling apart less than a year later.
company says they have a 30-day warranty only and any repairs are 100% my problem.
stay away from this company!!!

Cymax is one of the biggest scam stores on the NET.
Just look at all the reviews people have posted over the years.
Wachem or be ripped off.

I just received my safe today, I ordered through Cymax Stores, on Oct. 6th, 2010. The safe arrived Oct. 14th, 2010, I signed for it, I placed it where I wanted it very gently and unpackaged it. I read the directions carefully and used the "over-ride" key given to open the safe and press the electronic reset button, AND THE DOOR FELL COMPLETELY OFF! This product is very cheaply made, and I would not recommend it for anyone looking for a quality safe. I researched for 24 hours on what type of safe to get and this safe had Absolutely no REVIEWS! DO NOT BUY!! get a sentry safe or another top quality brand!
http://www.cymaxstores.com/
Price Paid: $424.75 (free shipping from Canada)
-Guy from NC

Orderd from Cymax before. Can say all the neg revierwws online are 100% true. Their stuff is not like you see in the pictures or descriptions. Customer service is a joke and they have the poorest return policy around.
Never again will I spend andother cent on their products because if it comes damaged or not as described, they either charge a huge restocking cfee - for their damaged return, plus make you pay for your own return shipping which is expensive because the furnioture is very heavy. If they promise replacemnt parts - expect 5 - 6 weeks minimum to arrive and they claim its because of the manufacturer, not theirf fault... SO USE ANOTHER MANUFACTURER if all the problems are their fault!!!