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Dark Orbit/Bigpoint

Germany

Consumer complaints and reviews about Dark Orbit/Bigpoint

User925828 Send email
 
Mar 31, 2012

Three hacked accounts

they are a bunch of crooks that steal money of children both of my sons have had there accounds stole of them by dark orbit
User814945 Send email
 
Mar 31, 2012

Three hacked accounts

After playing dark orbit for four years with no problems 2 of my accounts were suddenly hacked on the same day. When I tried to log in I was told my user name and password was incorrect, I tried to do the forgotten password thing and I never got any email with my details sent to me.

I logged into the game from a new account and found myself in the user rankings and my name had been changed from my user name to a Russian name. The same applies to my other hacked account, that too now had a Russian name.

I contacted support who said they were unable to help me because my account security is my own responsiblity, that is fair enough and I agree with that. They once again said they could do nothing to help me and instead of getting the accounts back bigpoint decided to instead delete them both from the game. (This is after me sending them proof the accounts were mine, screenshots of me in the accounts, credit card details, full name and address etc)

I started to play another account, new email address new password etc with the view to starting the game again, I was in the account last night at midnight before I signed out and went to bed.

This morning I tried to sign in and the same thing happened, user name and password did not exist and I could not log into the game with my details.

Logged into another account to see that my clan on the game had been deleted at 3am, and also my user name had been changed to a Russian name.

It cant be a coinsidence that all three of my accounts were changed to a Russian name?

Also, I did not want to be hacked again after losing my other two accounts so this time after I had made the new account with a name I was happy with I decided to delete my email address, I thought that if I did that the name or details could not be changed ever again (as according to dark orbit the only way your details can be changed is via email confirmation) as I had delted my email address how was my details changed?

Contacted support who copied and pasted the exact same emails to me saying my account is my responsibility.

They dont understand what I am saying when I try to tell them I deleted my email address so my details could not have been changed.

After four years of my life, and money spent on this game I am done, I am not doing it all again, not giving my time, effort and money for it to be taken from me and support do nothing at all to help its players, in fact they make you feel bad for contacting them.

If an account can be hacked with no email address to confirm the name change that tells me the secuirty on this game is not as good as it should be seeing as they hold sensitive data on their uers such as credit card details.
User925828 Send email
 
Mar 31, 2012

Three hacked accounts

they are a bunch of crooks that stole money of my children

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