Not a very good experience beware!
CAUTION: DEALFIND – SCAM COMPANY
I, being a Dealfind customer, have bought over $$$ thousands of dollars of vouchers with Dealfind in a short 2-3 months period. But I must warn buyers and future buyers to beware of this scam company. They don’t do any screening at all with the products and services they bring to buyers. All they care is about making money, and their customer service attitude is extremely cold. When calling their customer service, their reps doesn’t solve problems, and when I call back to follow up, it’s always voicemail, and after leaving messages I never hear back. Even if I use email correspondence, the customer service department doesn’t attempt to solve problems, but instead suggest many unreasonable steps you must follow in order to get a refund. When requesting for refunds, or giving feedback, it’ll be ignored and later no reasonable reply is given. Not only does this company scam people, they don’t even uphold the most basic business principles. For example, for a product I ordered (ref: http://www.dealfind.com/toronto/lejdintechcom3) it’s obvious what the merchant delivered is not what is described on the deal page, merchant website or video description, the product received is absolutely defective. When I called Dealfind’s customer service, the rep said that I, being the customer, must pay to ship back the defective item to the merchant, THEN they will process my refund. Whoever has heard of this? The merchant has already provided an item not to the description: A mini DV described as having a steel case, and a 2 GB internal memory. But what was received was: plastic case, no model or serial no, no signs whatsoever this has passed certification test, no 2GB internal memory, and after charging it doesn’t even power on. After I called Dealfind, the rep said I must pay to ship the defective item back to the merchant. This is not a case where the buyer changed their mind about the product, thus must pay the shipping fees. This is absolute ludicrous. Dealfind being the platform and deal provider should be the one to handle this type of cases, provide full refund to the customer, then deal with the merchant. Otherwise why does Dealfind do so much advertising and make so much money? In all it’s to service the buyers and maintain a good relationship and quality service to solve problems, screen out bad merchants, and handle issues. Just as if we go to Costco to buy things, Costco will protect their customers’ rights and deal with merchants. If Dealfind cannot provide this kind of service, what reason do you have to keep running the business?
Further, Dealfind blows up the value, say the value is $300 or $500, it’s all made up. The merchant’s website labels the item as that value, but when I searched the web, I can find the same item for a much lower price. I suspect these so called ‘merchants’ may not even exist, and is only a fabrication on the part of Dealfind, or they do exist but coupling with Dealfind together to scam buyers of their money. I could find much lower prices on the web for the same items, but on Dealfind the deal page labels it as 50% or 70% off, but the value is totally blown out of proportion. On Dealfind I bought several items, including mini speakers (ref: http://www.dealfind.com/toronto/origaudio2), an android tablet(ref: http://www.dealfind.com/toronto/fabulessproductscanada/), and other electronics. Every time when I call the merchant, no one answers, and it always goes straight to voicemail. And I don’t hear back after leaving a message. Then after a few days, the voicemail is full. There’s no way to even leave a voicemail anymore.
Some other merchants are even more devious, for example I bought 3 items (Volcano speakers, ref: http://www.dealfind.com/toronto/origaudio2), but only 1 item at a time can be redeemed, and each time a high shipping fee is charged. The shipping fee for a mini speaker from Mississauga to Scarborough is probably just $3-$5, but the merchant charges $15 shipping fee. If combined in one package, $10 is probably enough, but the merchant charges 3 times $15 = $45 total shipping fee. After this ridiculous high shipping fee, the supposed “deal” costs even MORE than regular priced same item elsewhere! Even more, there is no follow up or service from the merchants. There are basically traps set for buyers when they start to redeem their vouchers, including high shipping fees.
Another thing is, a merchant may have sold 1000 or 2000 items, they don’t have enough inventory. But they don’t even communicate this to the buyers, and just let them wait, no notifications at all. Only when we go follow up, we find out that after 1.5 months, the product has not even been shipped! But Dealfind’s refund policy is within 30 days, but for deals even after 1.5 months the product has not been shipped, so there’s no way we will receive the product within 30 days. We won’t get tracking or shipping info within 30 days, so where’s the guarantee? Dealfind will use this reason to refuse a refund. So Dealfind is a big scam company. We shouldn’t support this kind of company to massively advertise and make money. All they care about is their own benefit, the customer service department and people who work there just care about earning commissions. They don’t even do research about the merchant’s background, business history, the product’s value, market price, and similar items’ market price. Or perhaps they do know, but pretend they don’t, and feature worthless deals anyway, working with the merchant together to scam customers. They massively send emails and do advertising to customers, and scam the good people of their money. So consumers beware; my experience with this company and their customer service is terrible. It doesn’t look at all like a big and reputable, responsible and honest company doing business in North America. So when you buy something, treat it like buying a piece of garbage, and prepared to be at loss, if you can’t afford the loss then be careful. Your money is hard earned, especially in this kind of economy, job rates are low, and each penny earned must be spent at its most value. Everyone wants to find a good deal, but instead fall in the traps of this Dealfind company, and in the end get garbage in return. Not to mention terrible customer service and follow up service ensuring the product’s quality. These are some of my experiences, and let this serve as a caution to everyone.
