I called to inquire about setting up service for a business. The rep never told me I would be a guarantor for the service. I explained our manager would be billing it to his company credit card. They ran credit on me instead, and charged an installation fee even after I said no thanks - I am not interested. This company is a bunch of crooks. I called ADT to complain and asked for a manager and they said there wasn’t anyone over them - they are a dealer for ADT. run fast!!!

Our agreement states that they will take out their fees on the first of each month (when my dh receives his disability check). This month (Jan. 2014), they waited until the 22! and then...double billed our checking account! Seriously am looking for another security company in the area, as all 3 of our sons have high-functioning Autism (for those who don't know, Autistics, even high-functioning, are known to wander). Thank God that when we called our bank, they looked up our account, saw what had happened, and agreed to not charge us any penalties because of these a--holes!

I worked for Defender for almost 4 years in multiple states on the installation/management side of the house. I knew Defender was full of crap before I started there. I had a friend that got a job and came back from training excited about this company. I worked for ADT for 5 years so most of the things that were told to me made me laugh my butt off and I felt terrible about busting their bubble pointing out some of the lies. Once I saw what the techs did and how much their paychecks were, I wanted in despite what I knew already. This was prior to Bob Gallup when it was easier to do your job without pulling all of your hair out. After Bob Gallup came on, I watched offices all over the country clear out a lot of good technicians and offices cutting corners on installations that put thousands of customers in danger if they ever have a real need for their system to work. I was one of the few people with ADT pricing sheets and other than the $99 base kit, Defender is a lot higher ADT pricing. I feel sorry for anyone that buys into the Defender Way. The person I got hired through, who lived, ate, and breathed Defender because they believed in the ideals, was fired within 6 months because they spoke up about company wrongs that should be corrected and I watch them lose their mind after the termination. Over my 4 years, I watched many techs, from California to Virginia, have nervous breakdowns, heart attacks and all sorts of health and family issues due to the pressure of never knowing if today is your last day. As a manager, I'm sure I contributed to some of those breakdowns because pressure was put on me to make them perform. I did my best to help as many techs as I could and tried to show them how to beat the Defender system to hold their jobs longer. I even put my butt on the line to save some, which was never looked at as favorable by corporate, and eventually led to my demise. Needless to say, out of a tech training class of 23, only 1 other person was still employed when I was finally released. Some of the best techs I ever hired, usually quit within a couple months because I did not sugar coat the BS of the company. I'd even be a professional reference for them if they needed it. And don't even think about filing a formal complaint with HR unless you have a case that violates Federal regulations so you can get a lawyer involved. Jeannetta Anderson is a worthless piece of crap if you're an employee looking for assistance. If you are still a current employee, be warned that anything you say to her will not stay with her. She is not on your side. She is only there to protect company's liability and keep you quiet and in line. I watched many complaints regarding unfair treatment, payroll tampering, and worker compensation go without answer. I have every phone call I have ever had with her (and everyone else I ever spoke to at the Corporate office) since 2008 recorded and ready to go to lawyers if they need explicit examples of Defender's knowledge of unfair trade practices and Federal violations. Defender is not a career move, but the money can be good if you can sell. If you decide to work there, stack your paper as fast as you can and get the hell out. There are a multiple class-action suits against Defender, which will hopefully, finally give some much deserved relief to the hundreds of technicians that have been insulted, mistreated and injured over the years. I'm sure more suits will come as favorable outcomes are reached to hopefully make this company reform some of it's ill-conceived practices.

I agree on all the negtive things about defender I have been here for 3 yrs and its syill sucks but it pays the bills

I am sorry you had a bad experience as an employee. Defender is an amazing company, they care about their employees as well as the families. Some of the things that you mentioned are not accurate. Defender does in fact have you drive your car, but they pay gas for the job, what is the big deal. THIS IS YOUR BUSINESS. YOU are the authorized dealer, YOU are the one who decides how you do in your job and how the customers are treated. Why do you feel guilty. The whole point is to show the customer where their home is not protected. This is to educate them and give them all the knowledge possible, then let THEM make that choice. They pay great, if you do the work, you have a great attitude and put 100% into your job, you are going to do awesome. The System is the Solution, you do it, it works, you cut corners, your negative and you don't believe in it, of course it didn't work. It didn't fail you, YOU failed the system. Grow up, Defender holds your hand during training, but after that its time to walk on you own. They are always there for advice, feed back and questions. I have an amazing team, regional manager as well as other awesome employees I can look up to, and learn from. Every customer is different, every job is different, and they are all worth it. Even if there is no upgrade or sale in the installation, you are getting paid gas and installation and knowing that family has piece of mind is a bonus.

I was just wanting to know... what kind of drug test do they do??? Urine or mouth swab??