have over the past three months made 51 contacts with this organization, and have had numerous promises, and have as yet to find someone to solve all of the problems and/or be a responsible party that follows up on what they said they would do. I suspect that the turnover in this organization is so great that the initial contacts I have after complaining to the president of the company, and then being referred after approximately three weeks to someone that purports to be in "executive resolutions", I find that after an initial contact, and subsequent follow-up emails with me that the person does not respond. I'm going to assume therefore that the person is no longer with the organization, such as the three sales representatives that made promises over the past three months, and then I find that they are no longer with the organization. Being in a service business with over 35 years of experience, I cannot even imagine treating a customer as I have been treated. I further state that in the 51 contacts I had to this point with the organization they are to fix the problems with their system that are associated with that which is been promised it to me, and subsequently been compensated for. The scariest thing about all of these folks is that had I not complained, and continued to complain, and continued to complain after that, I would been billed double to triple what I initially agreed on, for a system that did not work. Their sorry ass excuse is that if part of the advertising works, that part will be charged for. That is not, was not, and will not ever be something that I would agree to. When I sell a customer a product, such as a kitchen sink faucet, I expect not only that that faucet looks good, but that it does not leak, and that when I turn the hot on, hot water comes out, AND when I turn on the cold on, cold water comes out. I know in today's society with its general lack of moral compass, that that is somewhat of an oddity, but I expect the same services I would give to a customer, and not expect the customer to have to fix the product after I've left their jobsite. One of the last things that I had to complain about over six times was that a potential customer could not send a "contact me" request, because that feature did not work. Come to find out after all of that time, I went back to what would could be considered an old timer (11 years of experience) with the organization that preceded this (YP) and he fixed it within five minutes, by simply putting in the right email address as contact information for me. I want to make sure that you got it; after six contacts regarding this asking their single point of contact "experts" no one of those experts had the common sense to check the accuracy of the email address. I can't imagine any situation in my business where I wouldn't be fired being that stupid, careless, inattentive to details, or whatever the hell else one could use to describe the nightmare that I've been through for the past three months, perhaps only superseded by having to deal with the IRS.It’s too bad that this organization has what I would consider a monopoly in the advertising field. My advertising with these folks is about like having to subscribe to the tenets of the affordable care act, because it’s the only thing out there. I've communicated with these people so many times, that I have entered a word into my wordprocessing software specifically to describe them. It is DexYP. That's DexYP. Are you sure you got it? DexYP. Do y'all know any other site that I can post on to tell other customers of my experiences?

Dennis Dvorak