Scam!!!! beware of:

-LISA REDMAN RYNON of Bonney Lake, Washington (she has a few other names she goes by)
-Aaron Lang of Federal Way

These two rip off artists will show you great stuff, claim to be your neighbor ("come to my house have dinner I can help you").

But ,They take your $$$$ and provide nothing but excuses as to why they can't deliver.

Below are some excuses emails:


Reynon, Lisa (SEA)

May 4
to me, Aaron, Tanisha, Vickram, David

XXXX-I got your messages last night-I was at dinner with my family and we did not get done until after 8pm – I then came home and got the second message when I was asleep. I apologize if you felt I was ignoring your message.

I know the Team is working on items for you and a credit was given to your account because of the unfortunately because of the system upgrade we are experiencing some issues.

Team can you all please provide an update on the Individual Action Items you all are working on. THANKS
--------------------------------------------------Never Happened----------------------------------------------------------------------

Reynon, Lisa (SEA) <[email protected]>
Apr 23
to me

FYI Here is the email I sent inquiring about website status
David-I did not see an update on the website-it was my understanding you were going to RUSH this request for the client. Please advise
Zaragoza_Lisa_200
Lisa R Reynon
Business Advisor
T: 253-448-0431

Reynon, Lisa (SEA) <[email protected]>
AttachmentsApr 23
to me
FYI Here is the email I sent inquiring about Mass Emails-

Background-this client use to be called XXXX (new owners purchased the business). They kept the same phone number. The new owners have the email distro list from the previous owner.

The Goal Here Is To Get Notice Out To ALL previous customers of XXXX and drive them to come and visit XXXXX location, new owners, new menu, new wine selection, and they have Spirits now.

Attached are the email distros: One is their current Square Customers the other is the former owners list.

The question I have is I need to get this email out BUT the Thryv has not launched yet-the Web Designer is re-doing the site – can we send from the Clients Dashboard without Thryv launching?

I want to make this as clean and effective for the client as possible-with that being said I am 100% confident in the emails on their Square Report-this is their client base and would love to get emails out to the ASAP in regards to the event happening this week and their new opening is official –they have Spirits ETC…….

With that being said the former list from XXXXXXX is not as clean-I am thinking that we should have an email go out from XXXXXXX email to them asking them to opt in on the website to be part of the NEW XXXX but I need the site up to do this. BUT THIS NEEDS TO BE EXPEDITED ASAP.
-----------------------------------------------------Never Happened-----------------------------------------------


Reynon, Lisa (SEA) <[email protected]>
Mar 28
to me
I have entered everything in the system for us-we are getting everything changed from the name XXXXXX to XXXXXX the phone number is associated with XXXXXXX in process of converting for you J. I just didn’t want you to be alarmed if you got email with old business name-it is ALL being updated.
--------------------------------------------------------------Nothing was updated------------------------------------------------------

Reynon, Lisa (SEA)
Apr 26
to me, Aaron, Christie
Hi Christie-we will use this one when we send out the mass email-as soon as we get re-do from yesterday J -YEAH!
----------------------------------------------------------------------------Never Happened---------------------------------------------------------


Reynon, Lisa (SEA)
Apr 26
to Christie, me
Here is the preview link:
http://.dev.thryv.com/overlay
David has the following pending items noted:
1. Client requested pizza image in media library folder " new images " as banner image below menu item. ( please note pizza image submitted is 543 x 328 ) (Banner has to be stretched to minimum of 1200 pixels, will look extremely grainy and pixelated )
2. BA Lisa sent me an image of outside sign with a request to " doctor it up " and post on contact us page.
3. Addition of lineup for to be added to calendar
---------------------------------------------link was to generic web page nothing moved forward-------------------------------------------------

Apr 29
to Lisa
Just touching base, as we need to see some major movement this week. If we r going to stay working with u, we expect the following:

1) Email blast sent out by Monday, 4/30
2) Website completed (work with XXXX on this)
3) How r we marketing the text messages? How do people know? What’s the plan?
4) Facebook name changed? Where r we?

Thanks, XXXXX

Apr 30
to Christie, Aaron, Thryv, Lisa
Lisa - looking for a response to this? What is going on? I thought we were going to be kept in the loop?

Update please.

Reynon, Lisa (SEA)
Apr 30
to Vickram, David, me, Christie, Aaron, Thryv
I just landed- Christie sent note stating Vickram was reaching out to you-David had also asked for second contact number for you.
Team please advise.
Sent from my iPad

Apr 30
to Lisa, Vickram, Christie, David, Aaron, Thryv
Use my cell XXX-XXXX

Thanks, XXXXX

Apr 30
to Lisa, Vickram, Christie, David, Aaron, Thryv
So.....an update please?


Reynon, Lisa (SEA)
Apr 30
to me, Vickram, Christie, David, Aaron, Thryv
All-I received a text that someone tried to call -they are unable to talk please call tomorrow. They also want to make sure email was sent-I am not sure if that was part of phone conversation but making sure I am communicating what I was sent via text.

Sent from my iPad

----------------------------------------------------------30 days and still nothing----------------------------------------------

Apr 23
to Lisa
All the emails and claims of producing means nothing to us at this point, if I don’t have the following by COB Wed 4/25, send me a refund for the entire amount:

1) completed website to our satisfaction
2) entire email list has been emailed promoting XXXXXXX, u received the list over 2 weeks ago and said that it would be easy
3) FB page under correct name, u stated on 4/19 that it would take a few days
4) text messages set up to target our customers and sent out.

Again, the service we have received pretty much sums up y we didn’t want to sign up with u, for more than a month,in the first place.

U have added un-wanted stress to us that we don’t need. I’m unimpressed with you & your company. We could have done this quicker and more efficient, with less stress and money!

US

Reynon, Lisa (SEA) <[email protected]>
Apr 23
to Aaron, me
I sent all the emails after our meeting-these were action items I had talked about during the website consultation (email, FB help)
In regards to a refund-I have escalated this to my Manager:
I got your text messages
I explained frustration with Website review – changes were communicated Thursday
Timing- Deliverables I have explained that because of the website re-do there is a delay on the customer engagement piece

A credit of $199 for one month credit has been applied to the account.
--------------------------------------------------------------No Credit was applied--------------------------------------------------------


Hernandez, David (DFW) via mx0b-00225801.pphosted.com
May 4
to me

Hello,
This is David Hernandez with DexYP. I am out of the office and will return on 05/07/18. If your matter is urgent, please reach out directly to Thryv Support at: 844-998-4798. Thanks again for trusting DexYP with your business. I look forward to speaking with you soon.
-----------------------------------------------------nothing happened------------------------------------------

Hello XXXXXX,

I'm looking forward to your Thryv Design Review scheduled for Thursday April 19, 2018 at 3:30 P.M PT
Please call into the conference number below for our website review:

Conference Number: (844) 800-5962
Conference Code: 670361

A join.me link will be provided prior to our call. You will need computer access during this call.

Thank you,

David Hernandez
Digital Web Consultant
T: 844 396 4653
Business Hours: 11:00 a.m – 7:30 p.m CDT
----------------------------------------------------Never Happened----------------------------------------------------


Hernandez, David (DFW) <[email protected]>
Apr 17
to me, Lisa, Vickram
cid:[email protected]

Hello XXXXXX,

We’re happy to let you know that your Website portion of your Thryv software solution is ready for your review!
Please click on the link below to review the Preview:
http://.dev.thryv.com/overlay

If you would like to launch your website right away, call or email me right away and let me know and I will take care of it for you. You also can email me with any changes you would like on your site.

Just a quick reminder that we have your Thryv Design Review Call scheduled for today Tuesday, April 17, 2018 at 3:30 P.M PT using the conference call number of (844) 800-5962 / Conference Code: 670361.

Thanks once again for choosing DexYP TM as your marketing partner.

Also I want to note the current calender on the site is a placeholder, we do not have an interactive option currently within our Thryv platform , but I want to suggest the most popular solution that our clients use, that is the easiest to manage. That is using a google event calendar, all that would be needed is for the calendar to be managed through your google account. We then simply frame the calender in your website with an embed code. I want to provide examples that are currently used by some of our other clients.

Ex: http://grandcentraltrainingfacility1.dev.thryv.com/events-calendar
I will be more than happy to touch on this and any other subject during the design review.

Sincerely,
David Hernandez
Digital Web Consultant
T: 844 396 4653
Business Hours: 11:00 a.m – 7:30 p.m CDT
-----------------------------------------------didn't deliver had to contact the manager, nothing moved forward-------------------------------------


On Wed, May 2, 2018 at 7:47 PM, XXXXXXXXX wrote:
Vickram - I can’t change Facebook, I have told your company that multiple times.

On Wed, May 2, 2018 at 4:09 PM Dass, Vickram (DFW) <[email protected]> wrote:
Hello XXXXXX,

I am sorry I missed you again today. I left another voice message on your phone.

Thank you for verifying your email address in Thryv. I am checking in to let you know that I have sent out the email campaign. You can see the analytics on the campaign in Thryv, under the Campaigns Tab.

Please let me know if have any questions about changing your Facebook name.

Respectfully,

Vickram Dass
Business Automation Specialist – Thryv Service Specialist

XXXXX
10:26 AM (21 hours ago)

to Tanisha.D.John.
Hello,

It appears there has been no movement on the web page.

http://.dev.thryv.com/overlay

Message from 4/27/2018

Hello,
here are a few things.

1) Homepage:

- Reword "Call us Today" that is not our message or what we want the costomer to do.
- Logo should be front and center;
- I like the rotating banner on home page, however, how do we update scrolling photos, are we able to split screen that? I would like to scroll one with our food and other with events....

-Take out the "Contact Us!" it takes up prime real estate on the main page and replace it with:

"About / Reservations / Menus & Stories / Wine & Sprites / Events" tabs at the bottom of the page/in it's place. All tabs should allow for Text and Scrolling Photos

* About tab- should show Restaurant address & contact info and allow us to speak to the Restaurant & Team History, & promote wine shop, gifts, music, events.....
* Reservations tab - reservation page and display our Hours, Address
* Menu tab - allows us to post menu and specials
* Wine & Spirits tab- tab where we can promote Wine Clubs, Weekly Tastings, and list Specialty Spirits and Wines
* Special Events & Catering tab- we can promote future events, and catering services

2) Menu Page:

- Not sure I like the boxed-in menu items (flat breads, salads), it appears clunky, or is that industry standard?
- Menu items, I would prefer a left hand side read, with photo on the right. I think this would allow for a quicker read.
- Dinner Menu can be remove. We are not open for lunch or breakfast at the time.
- Change Appetizer to Small Plates and put all Appetizers, Flat Breads, Charcuterie and salads under that heading with Call out as the menu progresses down.
- Change Pasta to Entrees

3) Calendar page:

* Events calendar is confusing. Do I have to click on the date to see what is happening? I can only click on one date and when clicked is says request an appointment for:
* Can we move Cork & Canvas to different location or have better separation?

---------------------------------------------------nothing ever happened, page they sent was bogus and not thought out---------------------------

Johnson, Tanisha D. 3:59 PM (15 hours ago)
Hello, I apologize that the changes have not been completed. The modification...

7:49 PM (11 hours ago)

to Tanisha, David, Rod, Lisa
So, when will you be able to make the changes & complete our site?! We are PAYING you to do this! This is another poor performance by your company!
------------------------------------------------------------------not changes were made------------------------


Johnson, Tanisha D. <[email protected]>
Apr 23
to me
Hello XXXXXXX,

First, let me apologize that you weren’t happy with the initial design of the site or the completion timeframe. I checked with David and reviewed some of the details related to the site and see you reviewed the draft of the site at your design review on 04/17/2018. David confirmed you weren’t happy with the site and initiated a redesign of the site on Thursday. David redesigned the site using the information and content available at that time. Unfortunately, he was not able to add the new images and content you sent over on Sunday, but he shared the new preview link with Lisa today.

I’ve included Lisa’s managers name and contact information below.
Rod Kendall,
Email [email protected]
Phone: (972) 453-8517

Thank you,

Tanisha Johnson
Supervisor – Digital Fulfillment
T: 972.453.6351 F: 866.409.4564

------------------------------------------------------------------------------------------------

Laprade, Koree (BRI) <[email protected]>
May 24 (1 day ago)
to me
Good Afternoon XXXXXXX,

I received your BBB Complaint regarding your account. I just left you a voicemail with my callback information. Please call me as soon as possible or email me directly so that we can discuss your account. I look forward to speaking with you and getting this resolved. Thank you for your time and patience.

Thanks,
Koree LaPrade
Executive Care/Team Lead
T: 844-339-6334 F: 855-806-7509
----------------------------------------------Called left message, voice mail said she was at home, never heard back----------------------



It goes on and on like this.