On September 9, 2018 at 1: PM, I attended a scheduled meeting which was to only review my timeshare at the Poipu Point Sales Center in Poipu HA. I told the salesman I had absolutely no interest inn purchasing points but only interested in what I needed to do to merge my account with my son's to get a Silver membership. The salesman told me I needed to have an escrow account in order to do so.. I asked him why I needed an escrow account when all I wanted to do was merge accounts, not buy points. Not answering me, he then went and got another salesman who also works with him in the same sales area. I told him also that I only wanted to merge my account with my son's, and he also emphatically stated I had to have an escrow account to merge both accounts with no reason given. I specifically told both of them that I wanted to talk to my son first and would come back later.. Both, again, insisted I had to make the purchase that day and, not being given or having any information by them to the contrary, I believed what they had told me about needing the escrow and signed the documentation to purchase 2000 points at $12,000.00. After everything was signed and never discussing with me the requirements or points needed for a Silver Membership, the salesperson handed me the form required to merge points and only told me both my son and I needed to sign it and forward to the address below, I signed it when given to me on September 9, 2018 and still have it..

Still believing what the sales office told about needing an escrow account which meant purchasing the additional points in order to merge our accounts for a Silver Membership, I called the finance office on 9/24/18 to find out the effect of merging our accounts. The individual I talked to advised that al II needed to do was have the Merge form signed by myself and my son and notarized. I told him the salespeople told me I needed an escrow account to buy more points. He told me that was not true and when asked if I wanted to file a claim, I said yes and gave him the information. To date, the claims rep will not accept the fact that I relied and acted on a false statement. and would have made a different decision if I had known the truth even though I told her this action is one of the elements of fraud.

I AM A SENIOR CITIZEN PAST 65 YEARS OF AGE LIVING ON A LIMITED RETIREMENT INCOME WHO CANNOT AFFORD TO PAY THE $12,000.00 AT THEIR HIGH INTEREST RATES FOR POINTS PURCHASED THRUGH LIES AND DECEIT BY THE DIAMOND RESORTS SALESPEOPLE. SOMETHING MUST BE DONE TO STOP THIS!

We went to Florida back in Aug. 2017 and we owned a timeshare yrs. ago with Sunterrn at that time. Now it is Diamond Resorts and I attended a meeting with them and I told them I did not want anymore points than what I had. They kept on and bought one guy after another in to talk to me. One guy said they had a sampler that was 3995..00 for 20,0000 points and I had two years to use them . I thought maybe this would be a good thing for my children and I to use for vacations. We went to Orlando in Dec. and we used 7,000 pts. and when I got home in January they put 3,550.12 on my credit card. I called them up and they said that because I didnt attend the meeting that I was charged for the trip. Nothing was said about a meeting and I disputed it on my card and they took it off. Now today April 14 I checked my credit card and they have put it on there again saying I have to pay it because the credit card people won't let me refuse it again. I am very upset and I got a text from Diamond Resorts saying if I use anymore points of the Sampler I will have to pay 1500.00 each time I use it .. I think this is a complete fraud and they should be liable for what they are doing to people.

On Sunday March 25th, 2018 we entered the Circus Circus Hotel and were greeted by a Diamond Resorts International representative. He ushered us to the desk and another representative talked us into attending a 120 minutes time share presentation. For this we had to put down a $40 deposit and were promised show tickets and dinner for attending. On Monday 3/26/2018 at 11:25am we left for the resort. We got there at 11:45am. We sat down with a man name John he told us briefly about the presentation we were going to sit through. We were then ushered into a presentation room where another man presented the information about the timeshare and we were then taken back by John to discuss the opportunity to become a time share owner. My husband an I told John we were not interested he told us he had to finish his presentation and then we could talk to his manager. We again told them we were not interested because it was over $12,000. The supervisor came and talked to us and we again said that we were not interested, and we weren’t going to spend that kind of money on a vacation package. We were then escorted to another woman. At this time, we have been at the resort for 3.5 hours. We asked to leave at this time and they said there were going to refund our $40 deposit and get us our free gifts. We just had to look at one more option. This option was a Sampler package 20,000 points for $3995.00. I asked the woman that was now pressuring us if we signed up for this if I had buyer’s remorse could I get out of it. She asked me to explain buyer’s remorse to here as she didn’t understand. So, I explained to her if I signed up for this, so we could leave, if I wanted to I could get out of it. She assured me that there was not obligation and I would be able to cancel and any time. I told her I wanted to leave and felt like this was a hostage situation and I could only leave if I signed up for something. This woman told us we were financing the $3995 through DRI and I have since found out that they signed us up for a credit card we did not have any knowledge of. We signed the documents on a tablet and the information that we could not cancel or rescind was not on the original forms we signed. I feel like we were held hostage for 5 hours and we were only able to leave once we signed up for the timeshare. The other issue is that if we would have signed up for the time share we would have had a grace period to get out of it, but since we signed up for the sampler package there is no recourse. I sent a certified letter to the company on 3/29/18 stating I wanted out of the contract and they stated there was nothing they would do. I have also contacted the credit card company and disputed the charges they have told me it takes up to 2 billing cycles to get a resolution. This is abusive sales practice. We were taken by a bus to another location and were not able to leave until we signed up. We asked several times to leave and were kept there against our will. We felt the only way to leave and continue our vacation was to sign up for something.

My husband and I were at Las Vegas Polo Towers. We were supposed to go to an owner update. The lady said there would be no sales. They were going to tell us how we can use our points to buy online purchases. When we started the meeting there was no discussion about that topic. The young man started saying that our ownership is perpetuity and fees would continue to escalate to an amount we could not afford. He said people lost their life savings, homes and this cost is passed onto their children. He said that we may be eligible to be deeded if we qualify. I think I went into shock. We signed for 45000 points costing over 100,000. We can't afford that and it was all a blur. I asked the to read a booklet 3 times that had written in red read before signing. The female hr person said it only had about the resorts. We did not get to read the paperwork due to traveling until after the rescind period. We would never had purchased the extra points. We signed everything which after I read the paperwork it says yes u can't participate in class action suits and waive right to a jury trial. I filed a complaint and they came back with a different point level and I have to decide now whether to accept or keep the original or see a lawyer. We feel trapped.

My husband and I were vacationing in Las Vegas early this year. At the hotel that we were staying at, there were a group of people at a booth stopping people randomly. Unfortunately we were stopped by a lady that offered us all these free gifts/gift cards to different places to go to while we were in Las Vegas. I asked her what was the catch? And she proceeded with telling us to attend a 90 minute presentation (which ended up being 5 or 6 hours of our vacation) no obligation to purchase anything and more free gifts once we attended the presentation. To make a long story short, Diamond Resorts is as dishonest, crooked, money scamming company. The salesman pitched us at least 5 different price packages that they had before we agreed on the last one which was a package deal that someone else no longer wanted and that we would take over the low payments of $78.00 dollars a month... sounds like a great deal, right? But once the bill came in the mail the amount tripled. I will have to contact legal representative to get this big problem solved, because there is no way I will let them get away with this. I have always turned down this vultures in the past, but now I feel that we have been bamboozled and I will not roll over and take this mistreatment laying down...

I own three Club Navago Timeshares now owned by Dimond Resort. The maintenance fees have more than doubled in one year, obviously I can't afford them. They are telling me to send all my timeshare information to this website and they may take my Timeshares off my hands. What about all the money I payed for the properties? This is the biggest scam I have ever seen.

If there is a lawsuit I can join please let me know.
[email protected]

Thanks Michael

My husband and I are wondering how to get involved in a lawsuit against their practice of high pressure sales and lying to get you to buy more time. We were told as Silver members we could use upgrades to off set maintenance fees in 2013. That practice stopped in 2012. We spend almost 15,000 more to get to be silver members. We didn't have that kind of money but it sounded good and of course they gave it to us at the original price that we had bought into. We were shocked when it came time to pay our maintenance fees and were told that we couldn't do that. Now we owe 2600.00 in fees a year. That's ridiculous.....and like everyone else, trying to sell this would be a joke since we wouldn't get anything out of it. We do like the resorts and the places we get to go visit but hate what they did to us. We just wanted to go back to being regular members and drop our maintenance fees back down but were told when we initialed the last page of our 4 hour long ordeal of getting more points, we initialed that we understood that we couldn't use the upgrades to offset fees ... only gold and above could do that. We did contact Mr. Cloobeck and that was a joke.......they don't care. Told him how we were lied to but of course since we signed we understood, we couldn't get our money back. We just want to get involved in a class action suit so they will stop doing this. And getting our money back would be great but we aren't holding our breath on that one. So if anyone is doing this and could get us in contact with a lawyer that would be great. Thanks.

As a follow up to all who posted comments regarding the need for a lawsuit. I lawsuit against Diamond Resort International was filed Friday April, 6th in Federal Court in the state of Hawaii by a group of owners at the Point at Poipu. Details will be coming out shortly with information on who can join in to make this a class action suit. Follow Concerned Owners of Poipu Point Facebook page to see how things are going. Post this information on your own web pages and pass the word to help exposure our efforts to right the wrongs that we believe Diamond Resorts have placed upon us. Spread the word to any media outlets such as tv, radio, newspapers, magazines and of course the Internet. Hopefully we can see a news story pick up on our efforts.