I walk in to Wangsa Walk service center expecting to ask my contract status in tHis afternoon time, while waiting my two children play display phone there open for customer experience, Suddenly a chinese lady agent there just take away the phone on my children hand and very rude said "this is not for u to play". I feel very disappointed for this chinese lady agent as i been many site SCenter, this is the first time i go Wwalk service center meet the agent sound my children like this. My question is:

1) if cannot play, why got many game inside the phone?
2) why the phone didnt put password to ensure customer cannot play/experience it?
3) if cannot "touch"/experience, pls DO Not display out and without password, i felt very painful / hurt while i saw this stupid thing happen to my children in front of me. (DiGi SC allure children to play? And sound them?)
4) can i request to issue an show course letter to this agent as until now im still very upset. (Evidence can via ur cctv)

Bad reception

Please rectify the issue for area at Taman Connaught. The line was so bad that the call will keep cut off.
Require your immediate action.

I have called to customer service to ask about freedom 365 today at 8.02 am. One of a agent working in customer service name muhammad faizul( kindly recheck in system) answered the call and assist me in this enquiry. when i asked him am i eligible to take 365 plan and he told me yes i am eligible. Then i have asked him do i need cerdit card because i am a existing user who using more than 1 and half year already and then he told me that i dun need a credit card. I can use auto billing(debit) service. he said i can request at the digi store because i dun have a credit card and i can request to do a auto billing debit card. he ask me to go nearest digi store which is either paradigm or sunway pyramid. I went to paradigm and ask for the freedom plan but then there he said no access to check and he ask me to go ss2. Then i went ss2. I asked them and they told me that without credit card i cant take freedom 365 plan. I was at outstation and i came back.i left my job halfway and goin to digi centre one by one but then now no point. Its like u guys cheated me by fake information. Really im not satisfied with the service. I need a solution for this. Im a customer using digi for 1 year plus and i need a valid solution. Get back to me as soon as possible.