Purchased Wireless Cameras Security System CAP001+208T4 on Dec. 11, 2009 and received 2 weeks later from Singapore. Fine...I got my product. Turns out the set of 4 wireless cameras and the receiver were not compatible with my computer. The software that came with the equipment was probably put together by someone who just got a B.S. in Computer Science. Through a series of emails and online "support" they will not issue my refund. I did something clever when I called them. I recorded their conversation, with permission, using cellular phone on speaker phone. A lady named Grace, said no problem we could issue you an RMA and don't worry about the 30 day return policy. What was strange about it was, in the previous emails they said I had to pay for Shipping if I wanted to return the stupid cameras. In my last email, they said my recording device (computer) is not working.
I have never experienced this kind of unfairness in my entire life as a consumer. I feel so violated. I will try to contact Consumer Affairs and even BBB about this problem. I will pursue this hoping I get a voice in it.

Attached is a photo with a nice error message on my laptop with all 4 cameras set up.

I bet there business operation is in a residential area with a few employees and correspondence in Singapore.

I placed an order last Saturday for an item that the website states would be shipped within 2-3 business days. On day 4 contacted customer service via online chat because they did not have my Fed Ex tracking number. I intentionally paid extra for the FedEx shipping and for a tracking number to be provided. I keep getting the runaround and they keep saying I don't want the items I ordered because I live in the United States. Huh??? I wanted exactly what I ordered and I had full knowledge of what I ordered when I PAID for it. They still refuse to provide me with a shipping number because they said they still have not shipped my items.