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DirecTV
United States,
California
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Consumer complaints and reviews about DirecTV
Lalaine123
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Mar 14, 2012
Bait & Switch FRAUD
Yeah, I guess you're right.I'll just stick with what I have now.I'm pretty content with it.
LisaFolsom
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Mar 14, 2012
Bait & Switch FRAUD
I was called by one of your reps that offered me FREE Starz for 3 months now my bill has been charged... WHAT happened to FREE. I asked for it to be removed and the charges taken off and the rep on the phone said he could not do it without charging me a early cancelation fee. Your rep has now put me on hold for 15 minutes to wait to talk to a manager. I am very disappointed the Directv is lying to its customers. Now in order to solve this I have to call in again to cancel Starz and avoid a early termination fee. Why do i have to waste my time taking care of something that was your mistake in the first place. This is terrible service and I am sad that I am longtime customer... and this is how I get treated. I am thinking to go to the BBB or my local news station and tell them you are doing a bait and switch scam. Also your manager that I talked to treated me rudely and made it like this whole thing was my fault!!! Incredible!!!
Lalaine123
Send email
Mar 14, 2012
Bait & Switch FRAUD
Hmmm...I was thinking about switching to DirecTV but now I'm not so sure.I've read many negative complaints about them.That sounds like a hassle!
DSgamby
Send email
Mar 14, 2012
Bait & Switch FRAUD
LisaFolsom: When you called DirecTV, did you ask why you were charged for Starz when you should have gotten it for free for 3 months?
Lalaine123: You will get the same complaints for cable companies and Dish Network.
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