DMCI Homes watchlist:

1. Aissa Ibanez - Customer Care. I dont know what her role specifically is. Not available to listen to unit owners side. Attending a meeting the entire day almost everyday of the entire week.

2. Raffy Baylosis - Security Officer. Will not hesitate to tweak incidents to serve own purpose.

3. Jeffrey Navarro - Property Management. No care to unit owners. Will even encourage you to file legal suit instead of addressing the issue.

Beware DMCI Homes unit owners. One time or another, you will encounter these personnels.

RE: DMCI Homes - Customer Care Doesn't Care

Oh my god.. I think I know that customer care officer.. Aissa Ybanez. When you talk to her, she's like that. No sense of responsibility. I hope someday, DMCI Homes realizes they need to get rid of their irresponsible employees. I think this is the reason why DMCI Homes have so many complaints against them.

She the worst repfor a company

Dont use Mss Bel at DMCI because she lies and she will leave you hanging and waiting and waiting for lies and lies,
BAD BAD
very unprofessional and a stain on the sales profession...
Youre warned!!

Dont use Mss Bel at DMCI because she lies and she will leave you hamging and waiting and waiting for lies and lies,
BAD BAD
Youre warned!!

One thing to watch out sa DMCI Homes. Meron silang Customer Care pero all this department does is just to forward the complaints to the concerned department. Para lang syang Secretary's Office o kaya Receiving and Forwarding Section, receive complaints and forward complaints. If you would follow-up dahil wala kang nare-receive na response and action, they would say that they already forwarded to the concerned department and that the concerned department is separate from them. It's the end of their function, there is nothing more that they can do.

A friend mine says DMCI Homes' after sales service is one of the worst. The Property Management Office that manages the condo is not very helpful specially when it comes to property and vehicle incidents that happen within the property.

The Property Management Office often puts the blame on somebody, for example, the security or the maintenance staff, then do nothing, when it is really their duty to implement rules and manage the property.

There is this one property security officer, Mr. Raffy Baylosis, who would bend facts and incidents just to absolve himself from his negligence of duty.

Numerous complaints against DMCI Homes including details, mostly related to after sales service, are posted in http://www.complaintsboard.com/complaints/dmci-homes-c589665.html.

LOTS OF REGRETS ON MY DECISION TO BUY AT RHAPSODY RESIDENCES.

THE COMPLAINTS THAT I HAVE READ IN THIS FORUM ARE EXACTLY THE SAME ISSUES THAT I'VE ENCOUNTERED WITH DMCI HOMES. MOVED IN LAST DECEMBER 2013 BUT UNTIL NOW (MARCH 10, 2014) OUR PAID PARKING SLOT HAS NOT BEEN TURNED OVER TO US. CLEAR BREACH OF CONTRACT TO ISSUE OUR PAID PARKING SLOT.
WHEN WILL THEY EVER GROW UP AND LEARN FROM THEIR MANY MISTAKES & SHORTCOMINGS?

THERE IS NO AFTER SALES SERVICE NOR ANY CUSTOMER SERVICE ASSISTANCE FROM THEIR SO CALLED CUSTOMER SERVICE DEPARTMENT. NO QUALIFIED PERSON THAT CAN REALLY HELP THEIR CUSTOMERS.

IF THESE TRENDING WILL CONTINUE, IT WILL VERY SAD TO SEE THE COLLAPSE OF DMCI HOMES. THEY HAVE NICE PROJECTS, BUT VERY LOUSY CUSTOMER SERVICE DEPARTMENT.

CALLING ON THE PRESIDENT OF DMCI HOMES!!! YOUR BOAT IS SINKING...SOS CALL ITO!

DMCI!


KAYO ANG COMPANYANG AFTER LANG SA BINAYAD NG BUYER NINYO! LAST 2011 NAG ACQUIRE KAMI NG HUSBAND KO SA SIENNA PRE SELLING. NOW NAGKAROON AKO NG PROBLEMA 2013 OF APRIL SO ANG TURN OVER NG UNIT NA BINILI NAMIN IS AUGUST 7..... NOW NAG PROCESS MUNA AKO NG BANK LOAN LAST JULY OF 2012 SO AFTER 2 WEEKS THE BANK CALLED ME APPROVED ANG LOAN NAGULAT AKO WALA ANG PARKING...SABI NG BANKO HINDI NAIBIGAI NG DMCI. SO TUMAWAG AKO SA DMCI ANG SABI SA AKIN MAM HINDI NAMIN TRABAOI NA MAGBIGAI NG CTS...SO I ASKED HER BAKIT UNG CTS NG UNIT NAIBIGAI NINYO? SO PARA HINDI HUMABA ANG USAPAN AKO NA ANG PUMUNTA NG BANKO PARA IBIGAI ANG CTS. SO SEPT 9 LUMABAS ANG LOG SA DMCI ANG SABI SA AKIN NG AGENT KO MAM TAWAG KA DMCI ANDUN NA LOAN DIFFERENCE MO FOR 60K NA KULANG KO SA DOWNPAYMENT NAGING 118 SO I NAKIUSAP AKO HINDI KO KAYA BAYARAN ANG INTEREST AGAD ...ANG SAGOT MAMA YOU NEED TO SETTLE THIS KASI LALAKI NG LALAKI ANG PENALTY>> WHAT THE FUCK!!!!! WALA KA NA PALANG WAY OUT?????? GUSTO NILA NA MAMROBLEMA ANG MGA CLIENTE NILA SO KIKITA ANG COMPANYA NILA!!!!!! FROM THERE NADEPRES AKO SA KANILA SO FINALLY PUMUNTA AKO DUN SA BANGKAL KASI NON SENSE ANG MGA COSTUMER SERVICE WALA NA PALA YUNG BINAYAD KONG 300K.... CANCELLED LAST DEC OF 2013.. UNA BACK OUT DAW SABI KO SAAN ANG LETTER SABI PA NG GIRL DUN HINDI NAMAN YAN IBACK OUT KUNG WALANG LETTER... SO ASAN ANG SINASABI NIONG BACK OUT LTTER WALA!! NOW SABI NILA CANCELLED NG LEGAL SO ANU ANG PUEDE KONG GAWIN BAKA PUEDE IRETRIEVED...ANG SAGOT NG WE CANNOT ACCMODATE YOU ANYMORE!!! THATS BULLSHIT IBALIK NIO AMG PERANG PINAGPAGURAN NAMIN!!!! WITH INTEREST!!!!!!! GALIT NA GALIT AKO SA INYO DMCI ALAM KO MARAMI KAYONG GINAWAN NG GANIAN!!!!!! IPAGLALABAN KO ANG KARAPATAN KO !!!

hi there.
to User930230, with your complaint below:

sigh! same here.. I have been waiting for DMCI homes to waive the penalties that my account and my cousin's account accumulated due to them not depositing the checks they've got on hand, this is 2 years ago. Until now they haven't done anything about this - they emailed they're going to process the waiving of penalties but nothing is happening. They wouldn't accept new checks to cover the rest of the monthly payments so I have a massive bill for my monthly payment and penalties are now sky high! I am in great distress. Last time I followed up they told me the accounts person who was handling my account is no longer connected with them... What a no brainer excuse, the transaction is with DMCI not with their employees. Now I am suffering because of their inefficiency. Acquiring a condo with DMCI Homes is one of my biggest regret :( Help!!!

our case is somewhat similar to you.you posted your complaint on april 2012.were you able to solve your problem and what did you do?maybe what you could share to me would help me solve my case/problem in dmci.

thank you very much for your time.

Hi! Just got our new unit here at Maricielo Villas Las Pinas.
June 2012 was the turnover date but because of the slow process, we moved-in last week of July.
Almost all service areas along our side is leaking. We have personally done the application of vulcaseal dhel sunod sunod na bagyo na ala pa rin aksyon. At night, the area is barely lighted din busted raw mga lights.
There is a lot a lot of mosquitoes because of the breeding places from the poorly maintained waters of fountains/ponds. Color green na ang water nila. Windows are not well kept along the common areas, try holding it and dikit lahat ng alikabok sa kamay nyo.
Association dues are said to increase 10% yearly . sana lng we get what we pay. The gym is not working as of now because of fault and grounds. There is still no KTV in the AVR. There is still no electric gated fence and CCTV.
When installing your double lock, pls make sure that they are really know installing one. We were offered by housekeeping plus maintenance staff that they can do it but we were greatly disappointed with the finished product. Pictures of the end-product are with us.
Maybe, because of a cheaper price goes a cheaper quality.
Security outside the condo is also a problem although this is not the concern of DMCI already.The area outside the condo is also dark at night compared with the area along alabang zapote road. There are also reports of snatching along quirino Ave even in broad daylight because there are a lot of informal settlers just across the other side.Kya we don’t even walk along the streets khet lapit lng to zapote. The place is also near zapote kya bumabaha pag lakas ulan like from the recent habagat although di ganun along other parts of alabang-zapote road pagkalagpas lapit sa may flyover. The front street of maricielo was also flooded last Aug 7 Habagat.

sigh! same here.. I have been waiting for DMCI homes to waive the penalties that my account and my cousin's account accumulated due to them not depositing the checks they've got on hand, this is 2 years ago. Until now they haven't done anything about this - they emailed they're going to process the waiving of penalties but nothing is happening. They wouldn't accept new checks to cover the rest of the monthly payments so I have a massive bill for my monthly payment and penalties are now sky high! I am in great distress. Last time I followed up they told me the accounts person who was handling my account is no longer connected with them... What a no brainer excuse, the transaction is with DMCI not with their employees. Now I am suffering because of their inefficiency. Acquiring a condo with DMCI Homes is one of my biggest regret :( Help!!!

DMCI Homes are very good at getting you to buy a condo. After that there is no after sales service. They do not answer phones or e-mails, make mistakes on your account and then add massive penalties to your balance. After you have penalties they stop depositing your cheques and cause you even more penalties. The interest is exhorbitant and if they mess up your account they refuse to discuss this with their clients, they just give you a complete blank and keep adding penalties. This is just a money lending scam. They do not want you to become a homeowner. They want you to fail and get back your keys. They refuse to communicate with their customers. A very dangerous company which is to be avoided. I am sure many others have had similar experience, now its time to start fighting back and expose them for what they are.

I'm having the same problem with my Broker. He messed up my account. First, when I asked him last July if I can defer the payment of the closing fee in October, he said YES. Only to find out that it's not actually possible. Second, he offered me two options to remediate the problem. He gave me assurance that DMCi will approve it. So I was counting on him. Only to find out (again) that he is not actually working on these options. The discussion is only between the two of us. So when I get the restructured payment last month, the amount has doubled already to what I'm suppose to pay. "Fortunately" I was able to ask help from another DMCI employee. She's the one who sent me the restructured payment. I told her why I wasn't able to pay the closing fee (I was misinformed) and she promised to help me by elevating the issue to the Customer Care. But the sad thing is until now I haven't get any update from her. It's a month ago already and the clock is ticking. I won't be surprised, if the second time they send the restructured payment the amount has tripled already. I tried calling her and sending her SMS but no response. Now I'm looking into the option of seeking legal help. I just don't know where.