I had a children's book published by Dorrance Publishing Co. in 2015. My contract states that I can cancel my contract after 3 yrs. I did exactly what my contract stated....sent a "registered letter" that I have proof of their receipt on Dec. 14th 2018. As of this date (1/25/19), they have done nothing with regard to my cancellation. I tried to call them 3 days ago....no return call. My contract states explicitly that I can not only cancel but that all copyrights will revert back to me. My book was not a good seller (that's o.k.), I never received any money from Dorrance for sale of my book (also o.k.), but, this NON-COMMUNICATION is not acceptable!! I want to be done with them and have my "copyrights" to give to my family. I'm 70 years old and would really like this to be completed - now! You can tell a lot about a company and their ethics - not by when you enter - but by when you try to exit. They have my address, e-mail, and phone number, and yet, they WILL NOT communicate with me. On a scale of 1 - 10, I would give them a negative 1 for total lack of cumunication!

Dorrence found me by a manuscript that I sent in to be copyrighted. After they viewed my manuscript I was contacted by mail. They stated that they would like to publish my book. I was very excited immediately I sign on the dotted line. And sent in 500.00 dollars to get my book started.

They put me on a payment plan.They sent me the style of my book and the way it was going to look, and the needed my signature for my approval. And I signed it. Immediately after my first deposit I become unemployed and could not continue to make te payments I tried to contact some body in the finance department and let them know my situation. but every time I called I was giving to their voice mail.

I left several messages but never got a called back a few months later I received a letter stating that I owed a total of 7, ooo dollars. And that they were going to put my book on hold until a payment was made I felt that I was treated very unfairly considering that this is my first book that I dedicated to the devastating time of my life and I really wanted it to be heard it is about a women who fought long and hard for her children in the judicial system.

NOT A SCAM. Since posting my comment regarding the poor service quality of Dorrance, in particular the lack of any correspondence, progress reports or information other than notices when my (never invoiced) payment was overdue, I have been contacted by a Dorrance employee responsible for shipping 24 free copies of my book to me without any prior notice. The books were shipped to my old office address. Had I been informed that Dorrance was ready to ship the books I would have given my new address. (See my posting above).
But, to the credit of Dorrance the lady concerned took quick action and was able to retrieve my package from the US mail service and re ship to the correct address. So I do not think there is a scam going on here. This one employee took the initiative, (thanks Katie), and responded professionally to my email. The problem I see is very poor management, poor systems for dealing with clients beyond "have a nice day" and far too much emphasis on getting their money with the minimum of time spent (wasted?) making their clients feel valued. Basically an author pays them to prepare a manuscript and print the book for a fairly hefty fee. But it is not a scam. Just lousy management and corporate attitude. I suggest the managers should talk to Katie and take some notes!