All right, I'll eat my words! Decided to write a formal complaint to Dreams setting out the facts - sent it recorded delivery to the managing director. Within two days I had a telephone call from a very pleasant young lady who totally sympathised with the situation and offered to waive all charges instantly! She also told me that if we wished to re-order another bed she would personally take over the transaction to ensure all goes smoothly. It would appear that maybe the people at the top don't know how badly their salesmen are behaving;so I suggest everyone now writes to the managing director also, it may just be the answer. Good luck everyone.

I ordered a Tempur Mattress 3 weeks ago. Our contrat has 2 pages. The saler showed us the first page with the total price -¨£2449 - and a £92 discount we had not asked for to compensate the delivery charge - £37 - and the 10 Year Guarantee - £55.
We thank him and he went to the 2nd page of the contract, the small prints, and he highlighted in yellow "The Comfort Exchange Guarantee" which was supposed to allow us to return the mattress after 30 days if not comfy.
He went back to the first page and ask my husband to sign. But there was small prints of the first page too specifying "Please note that any discount will invalidate your Comfort Exchange Guarantee".
I noticed it 27 hrs later and couldn't cancel the order anymore, exactly as Norfolkgal explained.
After 3 failed delivery attempts, we received the mattress and it's a nightmare, it's impossible to sleep in it. We were both so in pain that we had to pick-up our old mattress from the garden shed in the middle of the night. I'm 41 and my husband 43 and we suffer from no specific joint/muscule problems.
The saler conned us, but there's nothing we can do now, we lost £2500: the saler knew that by including a discount it would void the Comfort Guarantee. This is unbelievable to be conned in a superstore that is so well known. I'm going to contact Trading Standards but I'm not sure they'll be able to help. I'm French: is there an equivalent in the UK of the American class law suit? We should do that, I've read dozens of complaints today, this company has to go down, it's a scam, a big scale scam.

My son ordered a tv bed that was going to cost nearly £2000 - I hit the roof when I found out as he is on a low wage, living at home so he can save for a flat and he'd signed up for a three year loan! I callled the store 2 days later to find out about cancelling the order only to be told that as it was past 24 hours there would be a cancellation fee of 20% of the original order - about £400! I offered to change the order for another bed but they said he still had to pay. I pointed out that nothing had been said at the point of sale about 24hours cancellation, but they just said it was in the fine print of the contract, even though the salesman wasn't even aware of the cancellation clause which is why he didn't point it out. Tried to reason with customer services but they wouldn't listen or even let me talk with a manager. This is appalling service and a complete rip off - is there any legal recourse?

i wil never tradewith dreams again the service is awful i have been messed about sine feb for my tv bed different dates got n trouble with my employers for messing them about terrible dont buy from dreams

Bought a bed from Dreams on the 4th February and was told that it would be delivered on the 10th of March. Was disgusted by how long it would take to be delivered but accepted it. My partner stays in on the Saturday expecting the delivery of the bed that we've been waiting for for 5 weeks and then we don't even get a phone call to say it's not being delivered. Dreams claim they are the leading bed specialist yet all they do is let people down. They are a NIGHTMARE! So then I phone to cancel and get a refund and eventually when I manage to get through to customer services I get told that I have to phone Barclay's to cancel the credit agreement. I phone Barclay's and they tell me that dreams are suppose to cancel this. I phone back customer services and speak to a different lady who assures me that dreams are the people who cancel the credit agreement. It is now the 28th of March and I have been phoned by a woman to sort out a refund of the deposit I paid. She has left her telephone no. and extension but each time I ring I get put through to customer service who can't deal with the problem. I have now been told that dreams will ring me back immediately I'm not holding my breath. I'm surprised Dreams has not closed down with the awful service they give.

I hope I will receive a letter of apology for the terrible service given. That's if anybody from Dreams reads this site. I left the last message.

Agree with all these comments!! Ordered a bed which was supposed to take 5 weeks to arrive and told we could only pay deposit in store and could pay the balance on delivery!! 2 days before delivery get a phone call with no message and then the day before delivery get a call to say it had been cancelled due to no payment 60 hours before delivery!! Rang customer services who were the most unhelpful people I have ever spoken to and they couldn't tell me why we were given wrong information, couldn't give me his last name or head office number and I had to wait 48 hours just to talk to a manager. When I said I wanted to cancel the order I was told it had to be in writing and they couldn't cancel it for 8 days!! All in all terrible company and a complete joke!!! Stay away, wish I'd been on here before buying mine!