I am getting charged INR1,675.60 per month by DRI*Adobe Sales since the past several months allegedly for an ADOBE subscription. Upon complaining about this to ADOBE it was confirmed by ADOPE that there is no subscription for INR 1,675.00 per month in my account. As evidence, I am reproducing below a transcript of my chat with ADOBE: "Ravindra
Hello. I’ll be happy to assist you. What can I help you with today?
I want to cancel my plan. The cancel option not showing up
Ravindra
As there is no active subscriptions under this account, Can you help me with some different account apart from this
There is an active subscription under email ID
[email protected]. The details of subscription paid previous month are:"1,675.60 INR spent on card 4018 on 05-SEP-19 at DRI*Adobe Sales. FX charges as per TnC. "
Ravindra
Can you help me with the first 6 and last 4 digits of the card linked with this adobe id?
Ravindra
Can you help me with the first and last name of the card holder?
Pande ...... G
Ravindra
Is Pande the surname or first name?
PANDE is the surname but is listed first in the card. To avoid confusion here is the full name of the card holder as on the card: PANDE VIJAY G
Ravindra
Just a moment... it's taking longer than I expected. I appreciate your patience.
Thanks for your effort!
Ravindra
As there is no charge from Adobe under this Card
In this case can you help me with some different email which you think will be registered with us might be i can locate the charges
Or you can help me with the transaction id?
Surprising as I received the following email from Citibank: :"1,675.60 INR spent on card xxxxxxx on 05-SEP-19 at DRI*Adobe Sales. FX charges as per TnC. " Anyways, you may try the following card:. Also, you may try
[email protected]
Ravindra
Give me a moment while I find a solution for you. Thanks for your patience.
No charges found under this card number Also under this adobe account (
[email protected]) no such charges were debited I suggest you to dispute with the Bank
Need immediate resolution of the matter otherwise will report matter to police with a request to investigate the matter and take appropriate action against DRI*ADOBE