All consumers need to know and who have/had bad experiences with Drive Time on receiving an unsafe vehicle and refusing to take responsibility on repairs their warranty is not upheld.
I find that Drive Time's deceptive advertising and sales practices, which I feel endangers the lives of their customers, their families, other passengers, and everyone who shares the roads.
I purchased a car through DriveTime on November 4, 2015, it a lease to own vehicle. It's a 2008 Saturn Aura. I started having issues recently with the car I recently purchased and filed a claim due to the mechanical issues I was having. I needed to file this claim before December 4, 2015, due to the expiration of my warranty. I was sent to Boyd's Goodyear at 44 E. Schrock Road (614-895-5665). I was hit hard by the news about what is going on with the vehicle.
• Sway Bar Links bad causing popping noises
• Idler pulley bad causing noise under hood; rough idling
• Power Steering issues; But Idler Pulley needs to be replaced first
• Left Rear TPMS Sensor has a dead battery
• Transmission has a code stored with regards to shifting problem(s)
• Has a foul odor coming from somewhere under the hood; which the mechanic claimed he didn’t smell
• NO CHECK ENGINE OF EXISTING ISSUES AND WHY?
I only had this car for exactly a month and these issues didn't just appear. I feel that I was sold an unsafe car. Because I went over the 1,500 mile limit according to the 30 Warranty they denied my claim and told me I am responsible for the repairs.
I had to pay $153.00 to get this vehicle back from the mechanic. So far, the cost is estimated at $627.42 parts and labor for some of the issues leaving more to come with additional charges for transmission work that I simply don't have.
I took the car back to DriveTime (Morse Road Location) and hand them the keys back. I told them I will not make payments to this vehicle due to the issues I am having.
I don't know if DriveTime is considered a 5-Star Certified Service Center but this vehicle should not have been on the lot for leasing or financing. I was told at the time of purchase that their service department checks every car before it's put out on the lot to be sold. This however I feel was not the case with the car I purchased a month ago.
What would have happened if my husband and I were in an accident due to these mechanical problems, whose fault would it be?
I am very very upset with this. It took the Customer Relations Department 24 hours to address this matter and still it will take another 24 to 48 hours to decide if they can give some kind of assistance for the repairs. To Date as of 12/10/15, I still have not heard anything from this company.
I researched and found that this vehicle has 12 Recalls. I don't want this car nor any other car from DriveTime; this will be my last experience with this company. Again, I feel that they are selling cars that are mechanically unsafe and I would hate for anyone else to go through what I am going through. DriveTIme needs to take accountability for their actions.
All I request is that this contract be voided; the car junked and for a refund of $153.00 that had to come out of my bill money for the diagnostic test which should have been completed prior to DriveTime putting this car on the lot.
Thanking you in advance to your prompt attention to the matter.
Donna Kelly
[email protected]
