I bought a 2017 Hyundai Veloster from Drivetime 08/16/2019. The car had 44,300 miles on it. Before my 1st payment, the trunk would not open. The lock failed. I called Siverrock to find out where to take it to get repaired, I assumed it would be covered under the warranty. To my surprise, I was 1 mile over the 1500 mile limit and it would not be covered. I was confused because I thought the $3,555.00 I was paying for in-warranty coverage would cover my repair. They weren't very helpful, I had to call several people, a few trips back to the dealership before someone at Silverrock sent me to a PepBoys for an estimate. They said an estimate will help them to determine if they were going to cover it. Lies, they weren't going to cover it, it took the PepBoys mechanic to tell me to take it to Hyundai and see if it is still under their warranty. I did that, thankfully it was, but I was in for some more heartache. I haven't even made my 3rd payment yet and I had to get the catalytic converter replaced, and I have to take it back next week because the A/C unit is leaking. The only to find out the Kelly Blue Book values the car at $8000 and I am paying $18,341.13. Ladies, if the CarFax says it was in an accident minor or moderate DO NOT BUY THAT CAR!!! I understood the accident to be minor damage, not the case!!! I called Drivetime Customer Service back trying to get clarification on this huge difference in what the car is worth and what I am paying. I asked since I have only made 2 payments is there a way I can be put in a vehicle that is worth the amount of my loan. The CS Rep said to me, Ma'am you had 5 days to return the vehicle, you are more than welcome to see if you can get it refinanced to get into another car. That is the best I can do. I asked so I am basically SOL, he said yes ma'am you are!!!!! I will NEVER REFER ANYONE to them and NEVER BUY from them again!! The salesman at Hyundai said to me, that he wouldn't even try to help me out of that car, because I'd be upside down!!! Truly disappointed in this mess!!!

I bought a 2006 Honda Pilot in Oct 2015 for a little over $22000. It is now July 2019 and I owe $16,900. The Kelley Blue book value for this car currently is about $1700. When I purchased the car I was led to believe that I would have lifetime warranty that I purchased. I found out that the lifetime warranty expired a year ago. I am furious. The car is having problems. I am a single mom to 4 children, two of which are disabled. I need a new car but cannot refinance it, cannot trade it in, and do not have the means to purchase a new one.

IF there is a class action lawsuit, count me in.

After the 2013 Ford Focus SE hatchback I was SUPPOSED to get had a flat tire on I-64 between Louisville and Lexington (and it should’ve already been there that morning!!) I forced my into a model year newer 2014 Ford Focus SE Flex Fuel hatchback already on the lot. Thinking they owed me for waiting 5 hours, I pressured them to get me into that car for the same payments and money down. Unfortunately, 33 days after I got the car the transmission went crazy - wouldn’t engage when shifted from park to drive, or drive to reverse. Then the recall letters from Ford started to appear. Six so far, all related to transmission and engine issues from transmission malfunctioning. Long story short, that car was a lemon and I never trusted it. I fell sick last November and have medical bills that must be paid. I was late on a payment once and the phone didn’t stop ringing. I made a partial payment and that was eviworse. They refused to give any credit for that and my vehicle was repossessed. My credit score never improved, as was discussed and assured would happen, my $423.00 per month payment over 34 months has barely made a dent in the total loan amount (on a $14,600.00 I still owed over $10K) and now my credit will totally rank worse than before. I hate DriveTime and Bridgecrest. They are nothing but scavenging people using those in desperate situations to their advantage. I want in any class action suit going forward!!

Like everyone else, my credit was less than perfect and I needed a decent vehicle. I got approved online (it was SO easy!! Insert sarcasm here ...) and headed tot the Lexington, Kentucky dealership. I was told there were 3 vehicles that I qualified for - none of which I was interested in - but that because of my down payment amount and likely monthly payment they were my only options. Two were Ford Focus hatchbacks and the other was a Dodge Caliber, all 2014 model years. I test drove a grey Focus and before we could get back to the dealership the front driver tire went flat. Upon further inspection it appeared to dry rotted. I asked to see a CarFax report or anything showing that the car had not been damaged by flood water but it was “not available”. I drove the other Focus and it seemed acceptable. By this time 2 hours had passed and it still took another 2 hours to get finished and off the lot. Exactly 33 days later I started my car, put it in reverse, and absolutely nothing happened. The transmission did not engage. It wouldn’t go into any gear. I called my son, he came, and finally got it to move a bit with my pushing and it popped into gear. I immediately called DriveTime. I was told that the 30 day guarantee was up and there was nothing they could do. Literally the next day I got the first of FIVE recall letters from Ford concerning the Gocus SE that I got at DriveTime. It was a constant, unending issue and I never felt safe on the interstate, long trips, or after dark driving that car. Last November (2018) I suffered health issues and accrued medical bills. Instead of making full payments, I made a partial payment as was okayed by DriveTime/Bridgecrest. The next day the phone calls began and never stopped. I managed to pay enough for a full payment but it was “late” and I was charged a late fee. I checked my payoff, hoping to refinance since Bridgecrest refused to refinance my loan, and after payments of $424.00 a month for 34 months I still owed $10,168.00. My initial loan amount was $14,390.00. How do you make those payments and still owe ten grand on a lemon car?? I called, begged for a new loan, and they refused. I decided that between a payment I could no longer afford, a credit score that hadn’t moved (they said it would improve DRAMATICALLY!) and still owing so much on a car that was totally unreliable and broken, I missed my January payment. It was repossessed three days later. They have GPS tracking on their cars ..... I’m glad they found it. I’m ready to sue for some relief. They have destroyed me financially.

i purchased a car from drivetime. within a month the transmisson went out at 55k miles. they replaced my car after days of me yelling at them. a year later the new car they gave me is out again at 55k miles. i find something is really fishy going on, add me [email protected]

I financed a car through Drivetime/Bridgecrest in March 2018. Car was fine the first month, no issues. On the 32nd day, the car's brakes failed at a stoplight, and the check engine light came on. I complained to Drivetime that my first payment went towards fixing the car brakes. In turn, Drivetime stated that they would repo the car for non payment. I did not want my credit to be affected, so I went into debt to pay that and the brakes, roughly 1500. Fast forward roughly 6 months of on time payments, and I miss two payments due to change in finances. What do they do? You guesses it-repo people were at my door the next day.
This company loves to REPO cars, as if they dont care about the consumer. Do not ever get a car through them!!!

i just graduated from college and was starting a new career, i went to drive time and was shown 07 Audi this was back in 2015, i signed up for every type of insurance and warranty that was offered as i am aware that an older car has slight problems. but i was ensured that with the warranty, the extended warranty and everything that Averex will cover everything except cosmetic damages , tires, and oil changes, everything else will be covered as along as i go to a one of there authorized mechanics. 31 days i started to have problems called Averex as i was instructed to and was told that there were no mechanics with in 20 miles of my area. i finally went way out of my area having the car towed to have the car looked at via DriveTime mechanic, and was told that they don't specialize in foreign cars and that they can't help me. after going back and forth with drive time they agreed to let me take to the car to a mechanic and that as long as the problems are under the warranty of fixing it that they would cover it, after taking it to my mechanic NOTHING THAT WAS WRONG WITH THE CAR IS COVERED.even though they expressed that the everything except cosmetic would be covered, i expressed to the company that the only way i would go with the car is if they offered a good bumper warranty ect. i am paying $33000 for a car i had for 3 years and spent more money in maintenance that what the car was worth. i got my balance down to $11,000 and 2 years left for a car that is not working for movable i even asked drivetime if i can trade the car in and get a new one, even though the guy told me at the time of purchase that i am able to do it after 2 years, drivetime told me when i can that i have to have a balance of 2000 or less for them to trade the car in. i've made every payment on time and now im getting to the point where i going to work via uber and buss just to make the payments. at this time drive time can come take the car and i will take it as a loss and a ding on my credit report. please add me to the law suite

I purchased a 2015 Ford Fusion from the Drive Time dealership in Midlothian, IL in early August 2018. Although the process seemed pretty smooth & the agent was pleasant & seemingly helpful, I had a mechanical issue with the vehicle exactly 31 days after I acquired it, one day after Drive Time's 30 day warranty expired on the car- a failed gearshift control cable locked my gearshift, brought the car to a halt & ended up costing me over $600 to replace it.

As I have been trying to recover from financial collapse & am in crippled financial shape, because of this unexpected expense, my 2nd car payment was late. Because I was down with the flu during that time & couldn't get the needed funds to cover that payment into my checking account right away, they repossessed the car (on a Friday). By the time I submitted the late payment & realized what had happened it was already after their hours of operation on Saturday & I couldn't reach anyone....by the time I talked to someone early on Monday, I was told my contract "was voided" immediately after the car was repossessed, I could no longer procure a contract on that particular vehicle & I would have to wait 6-12 months before obtaining another one with Drive Time. Even though I know it is "technically" legal for a lender to repossess after one missed payment, at no time was I informed that a single late payment would place me in danger of vehicle repossession & a voided contract. Given the issue I had with the vehicle early on with the car, I think the least they could have done was give me a verbal or written warning (something I did not get). Needless to say, I got no response from (finance company) Bridgecrest to my written inquiries & no where with the phone agent I spoke to on this. I feel this is a fundamentally predatory company set up to prey on financially desperate individuals like myself.

I purchased a car two years ago , 2015 Nissan Altima nothing but issues from day one the brakes went out , I traveled to California and my transmission went where me and my family was stuck in California . I was told by another company I am paying triple the price of the car . Meaning basically 10,000 dollars more .. no one will refinance me at and bridgecrest will not help me at all to Lower my payments . I’m a single mother who was looking for a reliable car however I got ripped off my payments are 500 a month and I have been in the hospital and have surgery coming up very soon . I have called on numerous times to speak with bridgecrest to help me or work something out with me but they refuse. I’ve become so frustrated and just feel like they can just come for the car already . I still make my payments but find my self angry as I feel cheated . I was also told I can cancel the warranty which would at least put back 6000 dollars per the person that sold me the car however it’s not anything I paid for per the warranty it’s 2000 so more I’m like what is going on . So if there is a class action lawsuit please add me on to it as this company needs to be shut down for ripping innocent people ... pls my email is [email protected]

I got a car from drivetime in 2016 and 3 days after getting it everything went wrong......
Add me to the list too

I having a complaint with DriveTime an silver rock I purchased my car in September of 2017 by October 17th of 2017 my car radiator went all the way out so I have to get a new radiator for the park within two weeks of getting ready to replace the heater core went out since then and still no heat in my vehicle and it's 2018 my car was in and out of the dealerships in the shops and was never completely fixed ever and I just can't afford to keep my vehicle in the shops and in for rentals I don't have money for rentals and insurance for the rental coverage

Please add me to the lawsuit!
I purchase a Nissan Sentra 2014 this pass December 2017. May 2018 the car needs a new transmission. My whole life has come to a halt- I drive for a living and DriveTime will not address my concerns. I dont have 4,000 for a transmission- and of course they are still wanting a payment from me.
Im sending thid car back and sueing them for deception. Im completely exhausted in talking with this company!

I purchased a 2007 Lexus from drive time 2 years ago for 15,000 to this day, I still owe 15,350. My payments are automatically drafted every 2 weeks. I was in a bad car accident and had fair credit. I need a car to get to work and drive time took total advantage. This is happened to so may people. Drive time need to be shut down a
ASAP!! Please add me to the law suit.
[email protected]

Car run bad and I brought all this extra if it break and get the run around about fixing it

My son and I purchased a car from DriveTime in Pittsburgh Pennsylvania. It ran well for a month yes I said one month and one month only we have contacted the dealership we have contacted Silver Rock the Warranty company and they have given us the running around time and time again tires oil changes brakes rotors so on and so forth. Speedometer and odometer meters totally broke and there is no one in this area outside of a dealership who can do the repairs Silver Rock and drive time again keep giving us the run-around about this and the car sits in the driveway. Unfortunately due to some Financial situations we are we do pay as we are able and have made arrangements with them. Arrangements with them every week. They prey on those who can least afford it yes we knew we would be paying higher than most people because of credit.
Yes I realize we are now two payments behind but we have set payment arrangements up. There is no need to be rude and nasty..
The still does not explain why this car that is not even a year old does not work and continues to have problems. Perhaps I wouldn't be behind if we didn't pay $500 each monthOr more on repairs every month

A very stupid bussian need to be sued I had the same problem

On February 5, 2016 my husband purchased a 2013 Chrysler 200 from Drivetime. At the time of purchase he also bought the Gap coverage $795.00, the Motion GPS plus SilverRock warranty $695.00, and the most worthless of all; the Aeverex protection plan $2,895.00. The car ran good at first and then the check engine light came on so we had the Chrysler dealer in our hometown to check it, they could find nothing wrong. This continued for several weeks and the last time it was taken in for diagnostics was the same as initial visit. In any case we treated this car like it was our prize possession as it is the only way we have of transportation. On September 13, 2017 I'm coming from a short trip and the car while stopped in traffic began making this horrible noise, but no lights or warnings are showing so I then proceed to try and pull across the 2 lanes of traffic to get to the roadside, while attempting this the car starts reading hot oil message and goes dead. Keep in mind this I in about a 2 minute span of time, just long enough to change 2 lanes. Thank God for Samaritans as 2 strangers helped me to push it the rest of the way off the road and my way out of danger. I immediately called Bridgecrest who instructs me to call Aeverex, I did so and was told that our car was still under coverage for the transmission, drivetrain, and engine. At the time I spoke to them this was assured to me due to the mileage on the car and in line with our contract. It was taken to a local mechanic under agreement with Aeverex, once the mechanic checks our contract he then has an inspector/adjustor from Aeverex come look at the car because the papers say he can't touch it until they do...It is found to be the engine, doesn't just need work, needs a new one. I couldn't believe it as this car had been treated so well by us and we were assured at Drivetime it went through this spectacular inspection prior to bring sold...evidently not as Aeverex has denied the claim for a replacement engine on an only 4 year old car which we were assured was covered. Shocker! We call Bridgecrest to have them pretty much tell us that they can't do anything, we call Drivetime and this person named Jordan (who refused his last name) tells us maybe they can get Aeverex to approve the claim, it may just take a few days. We wait. This has been almost 3 weeks now since we've heard from anyone at Drivetime or Aeverex and there have been 0 emails or voicemails as I check daily. This is beyond ridiculous to be allowed to treat the American people this way all the while claiming to offer aid to those who have like us had many medical setbacks and have had their credit suffer because of it. We would LOVE to join a class action suit against BOTH of these tyrants if industry who seem to feel free to walk all over the little working men and women of this country. Thank you for your time and consideration.

I purchased a 2012 Hyundai sonata the from drive time about 2 or 3 weeks after I purchased it the monk the engine blew up it was a recall through Hyundai. The whole time the car was getting fixed I had to make the payments plus I had to pay for the tow when the car blew up and they didn't reimburse me for the rental while I was renting a car from the time it blew up until that time Hyundai got it to their shop. Now my health has gone very badly I have liver failure and I'm having problems making my payment and they're just being ridiculous they did I just my payments and put them to the back of the loan but now my payment went from 189.00 to 211.00. Please put me in your lawsuit.

I got a car from drivetime...2007 Chevy cobalt back in February in of 2014. This was my first time purchasing a car. So I really had no clue...how things are handled. But anyway after all the paperwork was done...they were so nice. When I finally realized I would be paying 19,000 for an 07 Chevy Cobalt. I begin to have some financial issues...I’m still currently behind on my payments. I’ve told them my situation continuously. They have threaten to repo my car that is only worth about 2100 or less. They have called me on my job. I told them over and over again...don’t call me while I’m at work. They have called and harassed my parents. I told them to never ever...call my parents harassing them. They have threaten me numerous times about my car getting repo. I have had representatives call and talk very rudely to me. They are ripping off poor people...who’s desperate to have a car. Please add me to your lawsuit. [email protected]

When i got the car there were problems. I went to the dealer by myself i desperately needed a car. I have all the problems reported to the shop that fixed on my car. All kinds of lights are up on my dashboard and ive reported them. I got my car Nov 2015. I have receipts of out of pocket expenses that ive paid. Ive gotten my brakes changed over 6 times this year alone. Aeverex warranty company picks and chooses what they want to repair. I have a lexus is250 and the car sounded like a race car. I drove around for a month like this. They should not be allowed to sell cars at all. They were very unprofessional. They call from fake local phone numbers...their customer service center is very intimidating...i took my car payment money multiple times and fixed my car...they threatened to come and get it. I said thats fine its a piece of shit anyway. The interest rate was the maximum that Maryland allowed meaning they are really greedy. I have 16,000 left to pay on this car and i feel like I'm in a ball and chain relationship with them. I even wrote on the BBB website and they told me to call in to get help and that was just to keep me from writing more embarrassing reviews. I called in and they basically told me there was nothing they could do. I would really like to get in on this lawsuit as i have mounds of information and receipts.
[email protected]

Purchased a vehicle and if I had not checked my credit report for a new job I would not have known that I was mislead and defrauded by a company who I thought was on consumers side because of how they advertise. The vehicle is worth, worth (as I stated twice on purpose) below $10000 according to Kelly Blue Book value, by the time it's paid off in 5 years will total.....Wait for it...over $32,000!! I would love to get in on ANY class action lawsuit for Drive-Time and let the world know they are predatory lenders and they need to be stopped!!! I want in on the LAWSUIT! I'm looking online for where I sign up and get in one ending this shameful lending!

I've only had my vehicle for months out of the four months I've had the vehicle it's been in the shop almost two of those four months they've sent me to 405 different mechanics when you call them on the phone they give you the runaround they offer you a rental car or rental reimbursement but as of today I would have been paying a month-and-a-half worth of rental they don't come with solutions they claim they may be able to lower your payment but if it's going to make all my other payments higher then what are you really doing my mechanic said it was the engine he told them that weeks ago they argue with him and refused to work with him again and sent it to two more shops and as of today my vehicle went to a dealership repair facility I'm overly frustrated my vehicle has cut off on me on the highway while I was driving it has 18 known recalls DriveTime is a nightmare I wouldn't suggest anybody go there and if there is a lawsuit please sign me up

I went to drivetime bc I was in desperate need for a car. Every other dealership had a high down payment. So I ended up getting a car from drivetime. I got a 2013 Dodge Avenger on Oct 13, 2016. Maybe after 2 weeks of having the car it started to shut off on me. November 27th of 2016 my kids and I were driving on the freeway and boom it shut off wgike in the middle of the busy freeway. Luckily for me there was a AAA begind me that helped me to the side of the road. I called Drivetime and they gave me a number to Averex which were in charge of my warranty. They tell me because it has already been 30 days past due they were gonna charge me for everything if something was wrong with the car.. anywho my Husband and I got a repo bc we couldnt agford the 400 monthly payment on top of paying for the damages. Now they send me a letter thay I owe 8,900 for the remaining balance. They sold iy for 7,000. Blah blah blah. Add me to yoir lawsuit plz. #### drivetime. #######. Hope they run out of business.

FIRST IT WAS THE HIGH ASS COST OF THIS CAR MIND YOU I HAVE A 2013 FORD FUSION AND TO DATE OWE OVER $17,000 FOR THIS PRICE I MIGHT AS WELL BE IN A 2017 WITH LOW MILEAGE!! JUST HAD TO SPEND $368 ON THE BAKE BREAKS ALONE! DRIVETIME OR BRIDGECREST HELPS WITH NOTHING!!! I ASKED IF MY PAYMENTS COULD BE SWITCHED TO MONTHLY I WAS TOLD THAT BY DOING SO MY PAYMENTS WILL BE MORE THEN WHAT I AM PAYING NOW BECAUSE THEY WOULD HAVE TO SWITCH THE INTERST FROM BIWEEKLY TO 30DAYS??? SOUNDS A LITTLE OFF TO ME..THEN I ASKED IF I COULD BRING THE CAR BACK AND GET SOMETHING ELSE WORTH THE $17,000 BAL I WAS TOLD THE ONLY WAY TO TRADE IN THE CAR IS IF THE BAL IS AT LEAST $4500 WHO IN THE @#$%^&* WILL WAIT TIL THE BAL IS THAT LOW TO START ALL OVER AGIN?? BUT THEY WOULD APPROVE ME FOR ANOTHER CAR LOAN SO THEN I CAN BE STUCK WITH TWO CAR LOANS... DRIVE TIME, BRIDGECREST YALL ARE OUT YOUR RABBIT @#$ MIND IF YOU THINK YOU WILL STICK ME IN A DEEPER HOLE OF DEBT!!! I AM CURRENTLY LOOKING FOR A LAWYER BECAUSE SPEAKINF WITH THESE PEOPLE DIRECTLY GETS YOU NOTHING BUT A HEADACHE AND THE NEED TO PUT YOUR FOOT UP THEIR @#$..

I went to DriveTime to get information on a vehicle that my husband who had passed away left to my son. We needed pay off amount and how to transfer everything to my son's name. I was also in need of a car and was vulnerable at the time seeing as how I just lost my husband. They talked me into buying a 2010 Chrysler 300, offered me no down payment and to split my payments in 2 each month. Sounded good at the time. They also told me that ALL there vehicles come with extended warranty, they gave me all the info to there warranty company. A few months into having the car I was having a hard time starting it. Went somewhere to have it looked at and they claim nothing was wrong. Contacted the extended warranty company only to get the run around due to them switching warranty companies and not telling their customers. Finally get a number, they tell me to take it to Ted Wiens and they will pay for the diagnosis. Well so not the case, I had to pay for the diagnosis as well as for them to fix my car. So please tell me WHY I have this warranty when they won't ever help you. Well a few more months go by and I have more problems, I contact the warranty company and they tell me to take it to Sears. I get there only to find out Sears NO longer services DriveTime vehicles. Call the warranty yet again and was told to go to PepBoys. Well once again I have to pay for the diagnosis and my deductible. A few months later I have more problems, per PepBoys there was a list of problems and that they would bill the warranty company. Luckily I told them NOT to do any work on my car till they got the approval from the warranty company because it was $1200 worth of work. Well surprise surprise they deny the claim and PepBoys had my car for 2 days. I get it back and take it elsewhere and pay out of pocket. I asked DriveTime to work with me on my payments due to me having to come out of pocket for the repairs and they said yes but expected me to pay MORE monthly to "catch up". I don't think so! So I get harassed every day with calls and emails but I ignore them. Well here I am again with transmission issues and they once again won't help me. So then they send a detective to my house with repossession threats so thy take my car. PLEASE sign me up for this and any lawsuit!