BILLING IS DISGUSTING

NO ONE SEEMS TO KNOW WHAT THEY DOING. I CHANGED TO PRICE LOCK IN MARCH 2019 AND SINCE THEN I HAVE BEEN HAVING PROBLEMS WITH MY ACCOUNT. TODAY WHEN I WENT TO PAY MY ACCOUNT AT PICK AND PAY AND WAS SAID THAT I NEED TO PAY R6038.40. I HAVE BEEN BATTLING WITH DSTV AND AM SICK AND TIRED OF THE SERVICE.
I NEED TO KNOW WHY I HAVE THIS PROBLEM FOR 6 MONTHS AND NO ONE IS ASSISTING. I HAVE TO CALL EVERY MONTH REGARDING THIS ACCOUNT. I HAVE SPOKEN TO CALL CENTER AGENTS WHO ARE TOTALLY USELESS AND THE SAME GOES TO MANAGEMENT WHO SAY THEY WILL CALL YOU AND IT IS NOW 2 MONTHS LATER AND I AM STILL WAITING FOR THE MANAGEMENT TO CALL ME. PLEASE NOTE THAT I AM NOW ON MY WITS END TO GO TO SOCIAL MEDIA AND POST THE PROBLEMS THAT I AM HAVING AND THEN I WOULD CHANGE TO ANOTHER SERVICE PROVIDER. I HAVE BEEN A DSTV CUSTOMER FOR ALMOST 18 YEARS AND THIS IS THE FIRST TIME I AM HAVING SO MUCH ISSUES. I WAS ASKED THIS MORNING IF I AM UNABLE TO PAY THE ACCOUNT, THEY CAN MAKE AN ARRANGEMENT. WHY DON'T YOU PEOPLE CHECK THE ACCOUNT PROPERLY BEFORE ASKING SUCH EMBRASSING QUESTIONS.

I HOPE TO HEAR FROM SOMEONE AT DSTV SOON

I am far and beyond Gatvol of the pathetic service customers receive from the dstv customer call centre. They have no customer relations skills what's over. In all the years I've been a customer I have dealt with only one guy who has ever been helpful and respectful. Every call you make you have to stop somewhere in the discussion to remind the consultant they are not engaged in a social conversation with their friends or that you are not kids to whom they are speaking. Huge attitudes...Little Knowledge...my billing query is why am I being billed for a service I did not request and paying for one I am not receiving. A couple of months ago I had my service cut becoz dstv felt I owe them a months subscription from way back despite my bank statements as proof I spent more than 4 hours at NO city branch debating the issue with absolute rude employees even more rude supervisors. Now I cannot connect my service coz again they feel I owe them money for services I received. I had enough of your crap service and that includes ur nonchalant attitude towards customer complaints and disputes. Nothing comes from any complaint no matter how serious even this forum is a waste of time.