I am saddened by the pathetic service DSTV gives customers. We are paying so much money to get assisted by incompetent, unfriendly,untrustworthy individuals. My DStv was disconnected on the 21st June 2023 after I was informed by DStv call centre agent my pay date is 20th July 2023. In Apr 2023 I made the biggest mistake to cancel my WiFi with my network provider at the time to sign up with DStv internet as at the time it made better sense for my financially. I agreed telephonically for 220gig+DStv family for 599,I then realized thereafter I was on 25gig I enquired and was told it will be corrected. I continued paying for 25gig in June I called and explained again about my internet the person I spoke to told me she will fix it and escalate the matter to the relevant department. On 21 June 2023 when my package was disconnected I was told I need to pay R720+connection fee for my DStv to be connected again ..I have been calling 0112892222 since 21st almost everyday to fix the amount on my account. I have spent so much money just to call and get this sorted even reguested to speak to a manager who I was told the Nandi and Luyanda I spoke to is managers. I was promised an outcome the next day to date my DStv is still disconnected and the amount is still the same. When I called on Monday I was told Nandi is an agent not a manager. At this point I am disgusted with the level of service DSTV provides to customer I complained on Facebook, hello Peter to date no feedback. When you don't pay DStv is disconnected immediately but when you need an issue resolved no one is able to assist..

I am saddened by the pathetic service DSTV gives customers. We are paying so much money to get assisted by incompetent, unfriendly,untrustworthy individuals. My DStv was disconnected on the 21st June 2023 after I was informed by DStv call centre agent my pay date is 20th July 2023. In Apr 2023 I made the biggest mistake to cancel my WiFi with my network provider at the time to sign up with DStv internet as at the time it made better sense for my financially. I agreed telephonically for 220gig+DStv family for 599,I then realized thereafter I was on 25gig I enquired and was told it will be corrected. I continued paying for 25gig in June I called and explained again about my internet the person I spoke to told me she will fix it and escalate the matter to the relevant department. On 21 June 2023 when my package was disconnected I was told I need to pay R720+connection fee for my DStv to be connected again ..I have been calling 0112892222 since 21st almost everyday to fix the amount on my account. I have spent so much money just to call and get this sorted even reguested to speak to a manager who I was told the Nandi and Luyanda I spoke to is managers. I was promised an outcome the next day to date my DStv is still disconnected and the amount is still the same. When I called on Monday I was told Nandi is an agent not a manager. At this point I am disgusted with the level of service DSTV provides to customer I complained on Facebook, hello Peter to date no feedback. When you don't pay DStv is disconnected immediately but when you need an issue resolved no one is able to assist..

My DSTV service is suspended on regular basis for making timeous payments. My account is in credit and yet my services is suspended. Spending hours and days with call centre agents, each agent has their own dumb story as to why my service is suspended. Sending my proof to [email protected] with 20 to 30 emails on daily basis yet dstv is off. Paying for reconnecting fees after every disconnection still I'm not winning. Forcing me to take insurance and receiving bills for insurance I never took out. Subscribers of dstv should know how relentlessly bad they treating clients. DSTV still charges you in full even knowing that we have loadshedding they blindly making money and no compensation is in place.

Good day

I come with a heavy heart, I am angry, disappointed at DSTV.

My Issue started last year 2022 in March. I used my sister in laws Netflix details to log in on Netflix on the Explora Ultra, From that month my account changed. I am a price lock customer on all my decoders. Before this issue started, I used to pay +-1250 each month but since this Netflix issue arises my bill went up to +-R1500.I Queried with Dstv and then they stated that I had Netflix and need to cancel, I then explained to them that I didn’t have Netflix and was using my sister in laws details. I was asked to call Netflix to cancel.

I called Netflix and it was confirmed that I didn’t have Netflix and DSTV had to cancel on their side. It was a back and forth situation which reversal would need to done. This issue stopped around September as I was not using two of the decoders as I had moved back home and didn’t need to use the decoders. In December I started using the decoders again, I then paid the reconnection fee. End of December is High again but at that time I am not taking into mind because I am thing it’s because I haven’t used the two decoders in months. January again my bill is high, I called DSTV and again Netflix issue arises, I explain to them that I don’t have Netflix an was using my sister in laws details. I started paying via cash as I did state that I didn’t have Netflix and I was using my sister in Laws details,
It got worse in March where every two days my services are disconnected and I had to speak to over 10agents in a day trying to solve with no help.. They would keep me on hold for 40mins, hang up calls.
After calling every two day and having my services reconnected now and the. End of March I spoke to a lady from Durban Branch( angel sent) I know she is Indian and her name started with the letter K. I had lost the phone which had the refence she gave me. Her service was the best.

She explained everything so nicely and told me that the fault was not on my side. I was paying the correct amount and that the accounts department had to my account. I would pay cash and Dstv would also go and debit my account and it would bounce, because I would pay for my DSTV services and it was charging me for Netflix, Pro Rata amounts, reconnection fees it would make me have my services disconnected every two days.

She sent an email to the billing department and told me when to make payment in which I did and for the month of April I didn’t have no problem. End of April I make my usual payment on the 02/05/2023 and after few days my services are disconnected again. I called and they reconnected my services and then told me that they will escalate to the billing department and technical team to cancel Netflix on their side., Giving me the reference No: 76117434 but that didn’t help cause same issue as March, every two days my services are disconnected. I am giving different reasons every time. Instead of fixing my account, they reconnect my services when its clear that after two days I would call cause my services are disconnected.
I have never missed my payment but to DSTV it seems like I am not paying. Proof of payments would be requested and god knows why as its suppose to show on DSTV side that I have paid. I speak to different with different level of customer services. If I could I would cancel but because I am on contract I cant. I have spoken to supervisors who promise to call and frankly they never do. One of the team leaders from PMB (Unathi/Anathi is her name) she promised to call me on that day I called but no call was received. I really don’t know what exactly what I need to do as I have spent over R500 on airtime this month only trying to solve this issue and nothing has been done. I am so disappointed at DSTV as it has failed me as a customer. I wouldn’t even a single day recommend it to anyone. When they are promotions on decoders, I am willing to take it but I dint know that I would be treated like this. Even when my airtime would run out, not even a single person would try and call back. I am so disappointed with DSTV.

Some of the names of agents I have spoken to

Nomawethu
Nwabisa
Ndumiso
Nombuso
Anathi(team leader) PMB Branch
Unathi
Cade
Mbali
Thando
Ranesh
Aphelele

I am an Unhappy and dissatisfied customer. Your level of service is bad as I am having an issue that doesn’t want to be solved.

Your feedback would be appreciated.

Dimakatso Mangalani
0846647843

Good day

I come with a heavy heart, I am angry, disappointed at DSTV.

My Issue started last year 2022 in March. I used my sister in laws Netflix details to log in on Netflix on the Explora Ultra, From that month my account changed. I am a price lock customer on all my decoders. Before this issue started, I used to pay +-1250 each month but since this Netflix issue arises my bill went up to +-R1500.I Queried with Dstv and then they stated that I had Netflix and need to cancel, I then explained to them that I didn’t have Netflix and was using my sister in laws details. I was asked to call Netflix to cancel.

I called Netflix and it was confirmed that I didn’t have Netflix and DSTV had to cancel on their side. It was a back and forth situation which reversal would need to done. This issue stopped around September as I was not using two of the decoders as I had moved back home and didn’t need to use the decoders. In December I started using the decoders again, I then paid the reconnection fee. End of December is High again but at that time I am not taking into mind because I am thing it’s because I haven’t used the two decoders in months. January again my bill is high, I called DSTV and again Netflix issue arises, I explain to them that I don’t have Netflix an was using my sister in laws details. I started paying via cash as I did state that I didn’t have Netflix and I was using my sister in Laws details,
It got worse in March where every two days my services are disconnected and I had to speak to over 10agents in a day trying to solve with no help.. They would keep me on hold for 40mins, hang up calls.
After calling every two day and having my services reconnected now and the. End of March I spoke to a lady from Durban Branch( angel sent) I know she is Indian and her name started with the letter K. I had lost the phone which had the refence she gave me. Her service was the best.

She explained everything so nicely and told me that the fault was not on my side. I was paying the correct amount and that the accounts department had to my account. I would pay cash and Dstv would also go and debit my account and it would bounce, because I would pay for my DSTV services and it was charging me for Netflix, Pro Rata amounts, reconnection fees it would make me have my services disconnected every two days.

She sent an email to the billing department and told me when to make payment in which I did and for the month of April I didn’t have no problem. End of April I make my usual payment on the 02/05/2023 and after few days my services are disconnected again. I called and they reconnected my services and then told me that they will escalate to the billing department and technical team to cancel Netflix on their side., Giving me the reference No: 76117434 but that didn’t help cause same issue as March, every two days my services are disconnected. I am giving different reasons every time. Instead of fixing my account, they reconnect my services when its clear that after two days I would call cause my services are disconnected.
I have never missed my payment but to DSTV it seems like I am not paying. Proof of payments would be requested and god knows why as its suppose to show on DSTV side that I have paid. I speak to different with different level of customer services. If I could I would cancel but because I am on contract I cant. I have spoken to supervisors who promise to call and frankly they never do. One of the team leaders from PMB (Unathi/Anathi is her name) she promised to call me on that day I called but no call was received. I really don’t know what exactly what I need to do as I have spent over R500 on airtime this month only trying to solve this issue and nothing has been done. I am so disappointed at DSTV as it has failed me as a customer. I wouldn’t even a single day recommend it to anyone. When they are promotions on decoders, I am willing to take it but I dint know that I would be treated like this. Even when my airtime would run out, not even a single person would try and call back. I am so disappointed with DSTV.

Some of the names of agents I have spoken to

Nomawethu
Nwabisa
Ndumiso
Nombuso
Anathi(team leader) PMB Branch
Unathi
Cade
Mbali
Thando
Ranesh
Aphelele

I am an Unhappy and dissatisfied customer. Your level of service is bad as I am having an issue that doesn’t want to be solved.

Your feedback would be appreciated.

Dimakatso Mangalani
0846647843

I have never, ever had such shocking service from any company, small or large, that is as bad as DSTV.
Since last year, I have been trying to get the streaming Compact Package and I have had endless problems.
Bottom line, is that having paid via credit card on the “My DSTV app.” My payment to this day, even though I have sent bank statements proving that I have paid, has never been “allocated”.
Finally I have got the bank to reverse the payment, and would like to try and organise a debit order that is NOT via the app, to make sure that I don’t go through the same issues again.
I have sent FOUR emails ( one a day ) since Monday, and absolutely nobody has given me the courtesy of a response. All this, is because my husband likes to watch CNN. NO other reason, as the rest of the channels offered are mostly rubbish.
What do I need to do to get a response from these people??????

I made a payment on 31.01.2023 thru my capitec app and even today my payment cannot be allocated.. and now my viewing had stooped... For the past month I've been calling every five days.. Pls assist with this complain.. I spoke to a Cape Town supervisor by the name Hurley and he drops a call on me,i felt so disrespect hence I'm a client..

The decoders that dstv are selling now are pure rubbish.They are making money with this useless decoders.How many decoders does one have to buy in a single year two or three this is bullshit.The card decoders was the best.

Customer number: 38224417
I had 3 decoders with all Extra View connection,
2 off Explora
1 off Explora 2

All the above was struck my lightening

I took the Explora and Explora 2 to Randburg Call Centre they replaced it with 2 off Explora 3A
and queried as to why am I not being upgraded with one Explora 3A and one Explora Ultra.
The Explora 3A replaces the Explora and the Explora 2 should replace with the Explorar Ultra.
I also notice the inconsistence of Randburg Service because the customer before me had the Explora 1
replaced with the Explora Ultra.
When I queried with the Consultant assisting me as to whys does Randburg offer different services from
different consultant.
I was told to accept what they offering or keep my damaged items and that I would have to get a installer
to connect my new decoders and the installer cost is for my own account. I took the 2 off Explora 3A very
disappointed with DSTV Service to their customer.

I took the 3rd Explora to Mal of the South as mu nephew told me that he received excellent service form Mall
of the South and they upgrade his Explora 1 with the new Explora Ultra and it also came with an Installation voucher.

On the Saturday 12 Feb 2022 I took my 3rd damaged Decoder to Mall of the South hoping to get a better service and
all to find out that I was totally wrong as all these consultants be it at Mondoer, Mall of the South or Randburg provides
a service depending on the how they feel on that day. The most arrogant consultant assisted me and he replaced my
3rd Decoder with an Explora 3A and wouldn’t think of the Explora Ultra.
According to the Consultant, the store he works only issue the Explora Ultra with a Explora Ultra. This is such a lie because
my nephew a week prior got upgraded from Explora 1 to Explora Ultra at the Mall of the South.

Then the Consultant removed the remote the box and told me that his store removes the new remote on swap outs and
that we must use old decoder remote. Again another lie because this store did not remove the remote from my nephew’s
upgraded box.

It shows that DSTV and their Service Providers do not have common process to follow with the customer.
Each Service Provider process differ from store to store and within each store in a inconsistence from day to day

Dear All

I’ve been complaining about my decoder for the past two months and both the contact centre and the Nelspruit branch did not assist claiming there is nothing wrong with the decoder. I’ve tested the connection at my house and taken it to different houses, and still its doesn’t work.

I tried to cancel my subscription and was told to go to the branch. I can came out of the branch now, and they refused to cancel my subscription, along with a call centre person called Gugulethu Mthethwa from Randburg branch also refused.


May I have my subscription terminated, as I am not receiving the service.




Regards
Charmaine
0723025322

I have been complaining about my double contract since may until today nobody helped me Multichoice billed me two Explora 3 payment plan 24months R49 and this put me under serious financial challenges and I have been complaining about this they send me form pillar to post instead of me paying R632 they add R49 for very same product I have and they said I have 2 decoders, I complained and am tired now I really need help please.0813951064

My name is Ida Nobengazi Pheto aged 67 from Randfontein I have been using DSTV for over 12 years now until the covid pendemic and all changed for the worst. Our paydate changed and so did the service of multichoice, I would be disconnected and charged a reconnection fee every month as they can not change my pay date as per my request and i think dat is unfair to us old people, please do something about or u will loose a lot of your loyal customers

my contacts are 076 6238 322
thank u

Good Day

Customer Number:67003115.

I'm sick and tired of dstv every month I'm being over charged and no one can explain the break down of my bill I took a a package for r649.74 a month but every month they send me a different bill amount last month was over r800 this month its r799.

Can someone please get in touch with me about this issue.

Contact number:0631936217

Thanks
Schimene

39997833 ref. I am sick and tired of bad service at dstv they said I upgraded,I spoke to Theodora TV is blocked

Ref 39997833,I'm am divasted angry due to bad service at Multichoice I spoke to Theodora and Nhlanhla they did not help ,they saying I upgraded which I did not.asked to pay R1060 instead of R525 . please fix this

Ref 39997833 please fix this it inconvenienced me,my family and my loved one billed R1070 my account blocked.i paidR525 as per my agreed channels,and account is locked

I was offered a DSTV package upgrade in June 2021 at a special discount price of R649 instead of R829 for 3 months. I accepted this offer on 30 June 2021 but was overcharged since the said date. Numerous telephonic conversations to the call center and emails have not assisted me in rectifying this overcharge.

I have been fighting with DSTV for a while now. Last year they overcharged me and was never resolved as they said it was linked to my previous child account and money was just deducted on my debit order. I have changed my debit order to cash since as they kept deducting what they wanted and told me that the deduction shows correct on their side I was at the bank and sent statement yet nothing was done. On the 12th August I called to confirm my account had no balance and this was confirmed. I asked if I can move my payment date the guys said it will cost like 159 or something and I said rather not as it is unfair to pay more than a premium just for a date change, he also mentioned that a holiday care was activated on my account for July which I had no knowledge of and the phone died, I could not call back. I received an sms from dstv this week saying I should pay 159 this month. I feel DSTV knows they are in demand and just do as they wish and charge as they wish and this is unfair. I logged a complaint and chatted on facebook but the level of arrogance coming from them is frustrating. At months I even paid about R10 or 20 more than my premium yet that never reflects either. I am now in the process of taking my complaint to the ombits as I don't know how to deal with the incompetence of DSTV. It is unfair and robbery.

DSTV e-mailed me on 14 May 2021 with a special price lock package by getting an EXPLORA ULTRA at a lower contract price of R899 per month valid for two years, which included Free delivery, Access Fee, Premium subscription, and Ultra 2-point installation free. I have accepted the offer on the internet and a DSTV consultant contacted me and explained the process on which I agreed to the contract on the 20th May 2021. I was also informed by the consultant that the installation date was scheduled for 07 June 2021 which did not happen. On 11 June 2021, I received an SMS notifying me that the installation will be done on the same date with a DSTV reference number XCR7BK which also did not happen. On 23 June 2021, I lodge a complaint with DSTV on the internet without any success. On 29 June 2021, I phoned the DSTV Durban call center and spoke to Simphiwe explaining my problem on which he informed me that he will follow up, also without any success. Another e-mail was sent again on 06 July 2021 without any success. On 09 and 16 July 2021, I received phone calls from DSTV and explained my story to them again also without any success. On 22 July 2021, I contacted the DSTV Durban call center again and spoke to Evelin and again requested assistance with the process also were promised to get feedback again without success. On 27 July 2021, I e-mailed again a query to the DSTV head office and received promises but without any success again. On 09 August 2021, I followed up with another e-mail and till to date still without any success. ALREADY PAYING FOR THE PACKAGE without the equipment. This is absolutely pathetic customer service by DSTV and when will I receive the equipment, service, and support as per the contract which I agreed upon and paying for?

DSTV e-mailed me on 14 May 2021 with a special price lock package by getting an EXPLORA ULTRA at a lower contract price of R899 per month valid for two years, which included Free delivery, Access Fee, Premium subscription, and Ultra 2-point installation free. I have accepted the offer on the internet and a DSTV consultant contacted me and explained the process on which I agreed to the contract on the 20th May 2021. I was also informed by the consultant that the installation date was scheduled for 07 June 2021 which did not happen. On 11 June 2021, I received an SMS notifying me that the installation will be done on the same date with a DSTV reference number XCR7BK which also did not happen. On 23 June 2021, I lodge a complaint with DSTV on the internet without any success. On 29 June 2021, I phoned the DSTV Durban call center and spoke to Simphiwe explaining my problem on which he informed me that he will follow up, also without any success. Another e-mail was sent again on 06 July 2021 without any success. On 09 and 16 July 2021, I received phone calls from DSTV and explained my story to them again also without any success. On 22 July 2021, I contacted the DSTV Durban call center again and spoke to Evelin and again requested assistance with the process also were promised to get feedback again without success. On 27 July 2021, I e-mailed again a query to the DSTV head office and received promises but without any success again. On 09 August 2021, I followed up with another e-mail and till to date still without any success. ALREADY PAYING FOR THE PACKAGE without the equipment. This is absolutely pathetic customer service by DSTV and when will I receive the equipment, service, and support as per the contract which I agreed upon and paying for? PLEASE ASSIST.

My Story Good day,
I was told that I can reverse my money and pay R480.58 which I'm also disputing because Dstv is suppose to credit my account with R429. 03 which was from the two previous months that they debited me. I agree to a price lock package and was told that my monthly payment is R690 monthly to my surprise the first month was debited R829. 03 which I disputed and nothing was done. The second month was debited R980 and still disputing both those amounts to a point nothing is been done. This month was debited R2757.58 that I had to dispudispute and got and email that I can reverse my money and pay R480.58. But to my surprise when I wanted to do a EFT I'm told to pay R1178. 58 and I don't understand why and called the call center number for about 30 minutes on hold by the agent Zanele.
Please can matter be addressed and get assistance because I'm getting frustrated with all this and been promised it will be resolved but I'm always calling to get clarification about my account.
Did you manage to go through my story because I'm suppose to pay R290 because Dstv has to credit me back from the last 2months which is R429. 03 and I'm suppose to pay R279. 03.

Good day. After my previous decoder's hard drive keeping on wanting to be formatted, DSTV call centre indicated I should buy a new one. I have done that - R1000 bucks. Now Showmax is not working. I have spent an hour with a lady on a Sunday, after which she said she would call back at 18:00, which she never did. On 06 June I have spent another few minutes with them and eventually giving them my DSTV and Showmax password to try to sort it. That also did not work. Today (21 June) it took me another hour with a very helpful lady trying to assist, but it is still not working!!

Therefore, DSTV, take 12 hours and sort this, or I will cancel my subscription. I will then look into some alternative forms of entertainment.

Thanks.

Alex

We cancelled our Dstv subscription end November 2020. Cancellation went through successfully, however we were in credit of over R700. We have beem sending the relevant documents for a refund, but when we call its a different story as to why the money cannot be refunded.

We will take this matter futher

M Jantjies

When Dstv aires their ads they increase my volume to excessively high levels & this is a total invasion of my health and preference and must not be allowed !!

When Dstv airs its ads they increase my volume
Excessively against my will & this is totally
Unacceptable!!!