To whom it may Concern:

I bought a DSTV explora decoder.

Within the first week the decoder had the following problems:
1. The box office account did not work, even though I was registered. (Please see records of movies rented on box office that could not be watched as well as your records I reported the issue)
2. When pressing the remote it would skip a few channels at a time even though I only pressed the remote once.

On Saturday morning 18 Mar 2017 I went to your DSTV offices in Paarl and stood in the que for more than an hour.

Your consultant represented me with a refurbished decoder. I immediately voiced my concern since I expected a brand new decoder since the decoder never worked properly.

The refurbished decoder is in a much worst state than my previous decoder and has the following problems:
1. I cant record anything the decoder reflects zero disc space
2. The decoder keeps reflecting a pairing error (This was fixed once with your technical department but the problem resurfaced)

Both issues were brought under your technical team’s attention and they could not fix.

I expect a BRAND NEW DECODER, not a refurbished one since my fears of getting somebody else’s used decoder was confirmed and the band new decoder I purchased never worked to start off with.

Thank you,
Gerrit Nortje
ID 7708085058080
Cell phone 082 564 0768