I would like to put through a complaint against Dstv / Multichoice.
The service they have been giving in the past few years has been pathetic. In the past year they have played the exact same movies on every channel and for the price you pay on the premium package to watch non stop repeats in pathetic.
If they cant afford to play new movies and series then they should decrease the rates.
Its becoming a frustrating factor everytime you turn on the tv the only movies they have is batman rise, the specialist and several others.

This is ridiculous. There are many people that have the same issue but dstv is not interested in changing as they monopolise the trade.

I would highly apprecite it if you would look into this matter.



Kind regards

Nazeera

I would lile to put through about DSTV's exorbant ratea and the fact they play repears constantly. What is the purpose of paying for premiums service when they paly the same things over amd over. There are no new movies and no new series. The channels had things that are worth while watching have been removed.
For the past year ots been the exact same mociea on different channels. Why are we as customers forced to pay for things we dnt want to watch. Either put new things on or decrease the rates. This is now ridiculous.

SOCCER, SOCCER, SOCCER and more SOCCER !!!!!!!

Can you guys please stop this shit of showing SOCCER over and over on 10 channels every single day !!!!!!!! Stop STEALING our MONEY !!!! You get your money every month and still you choose to ignore your CLIENTS NEEDS !!!!

You have 3 channels permanently on soccer now another 8 channels get added !!!!!!! You have 3 channels every day 7 days a week for 4 weeks and for 12 months........AND don't even think of giving the excuse that it is the only HIGH DEMAND SPORT !!!!!!!

If you don't know how to do your job get out!!!!! Give someone the chance that knows how CLIENT SATISFACTION WORKS and how to improve DSTV client services as there are currently NONE !!!!

I have logged 10 complaints so far and still YOU DO NOTHING !!!!!!!!!!!!!!!!!!!!!!!!!!!! We as your clients just get IGNORED

Just remember, DSTV survives because everybody is paying you............but as soon as everybody starts cancelling their subscriptions, then I would like to know what DSTV is going to do. Our world is at a point where you have to turn every cent around. I hope you have a recovery plan in action as you are going to beg your clients one of these days not to go.

Please prove your clients wrong, and start doing something !!!!!!

Wynand
072 267 7988

On Wednesday 16 August 2017, one of our 3 decoders came up with an error code (e16). We called the call center and the problem was resolved in a few minutes. After about an hour and half another of the decoders came up with the same error. We call them again on the next morning and spent over an hour on the phone and all they could tell us that 1 of our old decoders was still running in the background and they will escalate the problem to the accounts department and get back to us within 3hrs. They contacted my wife 7hrs later to let her know that the price lock plan that we were on has expired. They said they will have to deactivate the account and reactivate to resolved the problem. At 7pm that evening we still had no service. We call the help desk and sent over an hour again and still no joy. We were told that they will have to escalate it to their business help desk and will get back to us. On Friday morning we checked all our decoders and the problem was still there and decided to wait till the evening and test the decoders again. that evening when we tested the decoders the same fault was still there. We called their help desk again and asked to speak to a supervisor. We explained the history and she confirmed with their records. She then concluded that either the decoders are faulty or the installation is faulty. At this point I disagreed with her because the decoders were working and 1 of them is on its on dish while the other 2 is on a dish with a smart lnb. She suggested that we take our decoders to service center for testing. The problem with this that there are only Multichoice agencies in this area and they do not open on Sundays and if their is a problem with the decoders, they will have to send it to Multichoice. We decided to take the decoders to their Umhlanga service center. At this service center the gentleman that helped us was very helpful. He managed to resolve the issue. I asked him what the issue was and had confirmed that the issue was on their side. He said that when they deactivated the service the primary decoder was linked to our account but reactivated again. This cost me close to R1000 in calls and fuel to get sorted. I then asked him if Multichoice is going to reimburse for my expenses. he said all he can do is credit our account for the days we did not receive service. It is very horrifying how big corporation's can getaway with anything when it comes to the man on the street. If it was a service issue from one of their service providers they would of probably claimed fines from these service providers.