AFTER TWO WEEKS OF WAITING FOR REP TO GET BACK WITH US TO SEE IF THE INSURANCE COVERED A ANKLE DYNASPLINT (PLUS 1 1/2 WEEKS WAITING FOR HIM TO COME TO THE APPOINTMENT), WE CALLED THE INSURANCE COMPANY OURSELVES. THE INSURANCE COMPANY HAD DENIED THE AUTHORIZATION REGARDING AN ANKLE DYNASPLINT, SAYING THAT THIS DEVICE HAS NOT BEEN PROVEN TO HELP THIS JOINT (THEY DO COVER OTHER DYNASPLINTS FOR OTHER JOINTS). OUR INSURANCE IS FLORIDA BLUE. THE REP SHOULD HAVE KNOWN THIS WITHOUT HOLDING US UP WAITING. WE WERE HOWEVER ABLE TO FIND ONE FROM A SELLER ON EBAY AND ARE VERY HAPPY WITH IT, FOR ONLY $55, STILL IN USABLE CONDITION. THE PHYSICAL THERAPIST WAS ABLE TO HELP US IN THE STARTING POINT ON ADJUSTING IT. I UNDERSTAND THEY COST $3 TO $4,000. NEW.

I am a patient that had used the Dynasplint for my achilles tendon for nine months. When I first saw my doctor for my problem, he said that this thing called a Dynasplint could help. He said that he would have the rep, named Sarah, come in the next week and talk to me about it. When I went in and met the rep, my doctor and she said that it will help my problem and that she would contact my insurance company to see if I was covered. My doctor called me later in the week and told me that Sarah said my insurance would cover it 100% and she got me approved for coverage. And, that I should make an appointment to come in and get it fitted with the Dynasplint and get started with my treatment. I did. Nine months later Dynasplint wrote me a letter and said my insurance company was not paying the bills Dynasplint was sending them and if I could contact them. I did and my insurance company told me that Sarah, the Dynasplint rep, did not get approval and she did not follow the procedure to get approval. In fact, my insurance company told me that "the Dynasplint" was considered "experimental" and there was no proof that it helped anyone. And, if Sarah had filed the proper paperwork it would have been denied for that reason. They told me that she had never had contacted them at all. My insurance company told me that I needed to send in my doctors notes on my condition and they would review it and try and help. I did. Dynasplint did nothing. I did all the work and they have done nothing but try and get me to pay this bill. They asked me if I would request an appeal for my insurance company pay them. I did. My insurance company denied them again for the same reason. Dynasplint asked me if I would be willing to fill out paperwork and have the Medical Insurance Review Board review this and I did. The review board sided with my insurance company. It has been 3 1/2 years and they had a collection agency call me today. I have contacted an attorney. It seems Dynasplint has a scam going. They get patients to get a diagnosis from a doctor, sign paperwork saying they have been approved by their insurance company (when in fact they have not). And after a few months go by, they say their insurance is not paying so you have to. The catch is the patient has signed the paperwork. Dynasplint is a company that also scams it's patients and is committing insurance fraud. If anyone has any suggestions or stories to help my case please contact me at [email][email protected][/email]. I am so sick of them and life is to short to deal with something like this. My mom just passed away and I have better things to do with my life.
Thanks!

This company has shady dealings and doctors offices should research the company before referring or outsourcing to them!