one word for this company cowboys booked a flight and made a mistake with the first name of the passenger when i got in touch with them they said no refund straight away i have never heard anything so stupid it took me 5 hours to get throught to these people i work in the airline industry and will never book anything with these cowboys again.

Flights Fiasco (Continued)
Finally, e-Dreams have replied to me with their reply to my complaint.
Totally Unacceptable. A 30GDP. e-Dreams Voucher with 6 months expiry!!
How low is that!!! This would not even cover my phone calls to them!!
I have replied stating that I request cash/cheque in GDP covering extra flights and Hotel.
Also, that my complaint be passed to the CEO ot their company for comment.

Robert Milligan.

Repeat of complaint on Flights Fiasco.
After sending 3 E-Mails to e-Dreams Customer Service within the last month I have only received1 reply stating that they will replyASAP. What does this mean!! ASAP is timeless??
The complaint was that 24 hours prior to my wife and I flying there were no seats booked against my Booking Ref. The original booking was in January 23rd 2015, and cost a total of £171(money that was taken out of my account but unbeknown to us was returned 2 days later with no notification that this had happened). At the last minute on 25th. September e-Dreams wanted to charge us over £500 for replacement flights. After a STRESS filled day we were able to book Easyjet flights to Madrid for the following day BUT at £415 . We had also booked an Airport Hotel to suit the previous flights but this had to be cancelled at a cost
Of £100.
As car hire and further hotels had been booked so our trip was tied to these dates so we needed immediate alternatives.
Contact with e-Dreams was via New Delhi and then Barcelona without success other than told it was a "Technical Fault". I asked foe a UK telephone contact but was not given any!!!
Please can you help 2 Pensioners over 70 as we are stressed and frustrated by the way we are being treated by e-Dreams.
We have printed confirmation of our confirmed bookings as sent to us by them .
Would you help us with a UK contact tel. No. Or would you offer me any assistance on what to do?..

Regards,
Robert & Joyce Milligan.