The game is being very buggy and it crashes when i win a multiplayer round i do not believe i got the stars and it is very glitchy it is horrible and needs to be fixed NOOWWW

idid not get my battlefields heroes gift code for 90,000 funds when I got to level seven and now I need you to send me one

I have purchased this game a couple of weeks ago this message keeps appearing this eventually leads to the game crashing I am absolutely amazed and disgusted that this issue is common knowledge in the gaming world and EA seem to do very little about it.
I have tried various patches and read through many forums on the internet to try and rectify this along with uninstalling and reinstalling the game this has had no effect and the problems are still evident. I am unable to return the game as I have surpassed the refund date I am extremely annoyed and have wasted money on a game I can't play. I am would like someone to explain to me what the problem is and how I can get this running efficiently. I am more then willing to take this as far as it needs to I have attached 2 pictures for you to look at one is of the error message and one is of the pc spec I am running the game on so you know its more then capable of running the game. I will look forward to an immediate response.

I got delalu Snag ...
can not play the sims ...
I failed to take Sims Cas bonus game which opened five days in a row that ... due to hit Snag ..