I hired the company to clean the air ducts on 2/9/09, they did a lousy job: they used a blower on the "air returns" which threw all the debris/lint/dust back on to the furnace. My whole house house dusty and we could feel dust everywhere, I called the company next day and talked to the owner Robert and explained the situation, he promised a redo by himself and scheduled an appointment for following Saturday. No one showed up on the promised date 2/14/09, I called several times no one picked up the phone. I called again on Monday, Robert apologized and promised for 2/21/09, no one showed up again. Upon calling again Robert promised for 8 am on 03/07/09, I called at 7:45 and talked to Robert, he assured me the service guy is on his way and should be at my place withing 5 minutes, again no one showed up and I kept waiting, I tried calling the office number but no one picked up, I left several messages. I wasted 3 days for someone to come and redo the air duct cleaning. Now no one is picking my phone or returning any calls. I tried calling from a different phone, Robert picked up the phone as soon I told him my name he hung up on me. This company does not know anything about duct cleaning and causing more health hazards by moving the dust back into the furnace.
I made a mistake by not checking their BBB rating before calling them the first time, their rating is already negative at BBB.
Stay away from this company.

We had a similar experience with these con artists. Below is my email to them, which they responded to once and then didn't call back after they said they would. I was subsequently ignored.
I am writing because we purchased a certificate for services from your
company for $59.00 that were worth about $200 (?) off of City Deals. Our original appointment was for this morning (8/31/11), but my wife called Monday, and asked if you could come earlier because we had a dead animal in our vent that made our house stink. No additional costs were given to my wife because of the dead animal. Your technician came out yesterday (8/30/11), counted the vents, told us it would be $10.00 for each additional vent and what each return vent would cost should we choose to do them. That was the only mention of any additional cost and we expected it to be maybe $50 or $60 more. We were expecting it to be a little more than what we originally paid on the certificate to get all the vents done. We told the technician of the dead animal (your company was told this at least twice now). He brought in the cleaning equipment and then told us he would have to put sanitizer in our vents because there was a dead animal. This was after all the cleaning equipment was in our house; no extra cost was given. I then left and my wife was alone with our two little girls while the technician worked. Additional services were then offered (such as mold removal), and THEN my wife was told (even after the technician counted the vents over the entire house) there was another additional fee for the four main lines he "suddenly" saw. We were never told of any extra costs when the technician went through the house initially or when we were on the phone asking to move the date up for cleaning because of our dead mouse.
My complaint is the following: How can a service go from $59.00 for a basic fee to nearly $1, 000.00? This is outrageous! I feel my wife was taken advantage of. The entire process seemed like a bait and switch tactic, which is illegal. I may file a complaint with the Better
Business Bureau and the Attorney General if there is not an accurate
accounting and reasoning as to why were never told what we would REALLY
have to spend when your company knew of potential extra costs. We need a good resolution to this. At worst, it is illegal, at best, it is bad business. Additional services and fees are fine, of course, but if they are not disclosed and extra upgrades are offered while the service is performed with no disclosure of cost, there is a problem.