Submit a Complaint

Easyhome

Canada,
Ontario

Consumer complaints and reviews about Easyhome

Chris1244 Send email
 
Jan 8, 2021

Replacement Screen

I have been paying off an omen 15 laptop from easyhome for over a year now with no late payments or defaults of any kind.
i managed to crack the screen and understood that it was my fault and it wasnt covered under the insurance i was also paying for but i digress. The original screen for the omen 15 laptop is
144Hz
HP Omen 15 2020 Display Performance
The HP Omen 15 2020 review unit we received has a 1080p IPS panel with a refresh rate of 144Hz, manufactured by LG.Jul 21, 2020

but what they put in was a 60hz screen that was only capable of running a resolution of 1366x768 for a GAMING LAPTOP.

Not only that but it took over 3 months to get the repair done and i will be paying for the repair on my payments.
....... Send email
 
Jun 12, 2018

Loss of job

When you tell them you are Ina. Financial struggle right now and thy constantly bug u say you will have the money when it comes in and they consist on giving them money would they like us to pull it out of are ass. Not everyone is financially set like they like to think and all they do is constantly harass you I get it it's their job but when you have already told them you will be in with the money when you get paid or your waiting money to come in and they pull this shit like come on when your told one thing don't keep bugging
Kylene A Mazur Send email
 
Jan 10, 2018

Ripped off

I figured that Samsung 7 I rented a lease was refurbished and cost me $106.98 for 24 payments total is $1,906.08 and when I paid two payment in same month of December. They actually stoled my $3.56 which was bit over paid of lease was $110.54. Dec 13, 2017 paid $67.75 and Dec 21 paid $42.79 total was $110.54 - $106.98= $3.56. I went to easy home store to talked the manager and he said that's charge for half payment in same of month. I was like "Huh, not making any senses to me and was not so happy." Next payment will be giving $103.42 instead of $106.98 which stoled few dollars from me, hmm. It's is ridiculous!!
happy_turnip Send email
 
Sep 12, 2017

Practically Criminal Profiteering

I have financial troubles and no credit history, so I decided to get a computer through easyhome for university because they required MacBooks for the particular software needed and only available on Mac. I pay $400 per month for the next two years, to have and eventually own my $1,449.00 MacBook Air. That's an $8,151 profit to easyhome. I understand that lease-to-own will always cost more than buying it outright, but a near $10,000 profit on a product that costs less than $2,000 is messed up. Do not get into any type of agreement with these people. Plus if you fail to make even one month of payments they will harass you, and completely ignore any type of circumstance that out you in a bad financial place. They have also threatened legal action against me if I didn't make my payments. They indiscriminately eff you over, and will never hear your side of any story. They make thousands of dollars from you, and then try to sue and arrest you when you land in a bad place. They have no regard for their consumers, only their ridiculously high profits.
Prrebel Send email
 
Aug 13, 2017

Loss of job

Paying club fees but when my husband got layed off but because he was on contract the store manager put in contract ended.he did reveive a roe and is getting unemployment but we couldnt get help with our payments.
Becky Kaeppel Send email
 
Mar 22, 2017

False advertising, misinformation. and still paying for a tv that was stolen

In late December beginning of January my 60 inch Samsung TV was stolen from my house we reported it have a police file number went through all the corret processes that we needed to through easy home to resolve our issue with our TV , we ended up having to pay for the TV that was stolen for the last 3 months and realize when we looked at the receipt that there was an extra computer laptop added to the file that we were also paid for that Steve the manager said he had recredited us for in our payment history and with all the inconveniences he did on his end he promised us a new agreement with a 60-inch 4K Ultra HD LG TV. For a one-year contract instead of a three-year contract at a rate of $12 a week instead of $29 a week for a year turns out I go in to pay the new agreement and my monthly payment on the 20th of this month it being March 20th and my bill was not supposed to be hired it was supposed to be a dollar more than the initial price I was paying turns out I had to pay more than the initial price by almost $30 and then the laptop that was on my account I have one that was belong to me and I've been doing payments for on and there was one that had been added to my file with no contract signed nothing that he had screwed up on and he had added to my file and he had taking it off which he had put the money that I paid for the computer tell this point into my existing contracts deductible I waited for him to show up on Monday the 20th which was our booked appointment at 1 o'clock there was no show I found later on that day and he said he couldn't make it he was supposed to show up today at 1 o'clock and did not show up once again and said he would be late and he be there closer around 2 o'clock hits and he's still not here it was almost just about 3 o'clock before someone showed up. one of easy homes employs was setting up the TV when i started readimg through the agreement and right away started finding inconsistencies about the contract , the agreement date was 2 years longer than we had originally had talked about. the information on the agreement was false advertise about the TV he had had saidbhe had a 4K Ultra HD LG 60 inch TV which was not written on the contract when I had asked the employee if that was our 4K TV he recognized right away it was not the 4K Ultra TV the manager told us to look it up through the model number which was located on the back of the TV and store it was a 60-inch 4K Ultra smart HDTV and that he wouldn't lie to us and that's what the agreement says it is and swore it was the 4K 60 inch HD TV and told us to to double check by looking it up using the model number located at the on the back of the TV on Google and it turned out it was the not the corret TV and thatTV turned out to be a 60 inch LED LG TV with no smart function and no 4K Ultra it was only a 1080p not even HD so we're kind of having a lot of issues now regarding everything that's come up and would really like some head manager help as I'm really not happy and completely thinking about ending all contracts I have existing I'm a good paying customer who pays on time he's been with you guys for almost 2 years now going on 3 and don't feel like I should be treated this way lied to and treated like an idiot . This was a total Act of bait-and-switch and I'm not happy with the manager at Williams Lake easy home store at all and hoping that something can be resolved properly
Shantel36 Send email
 
Dec 12, 2016

Thefts

My child had some furniture her mom die
She called them and told them at day. Of funnel
They was calling. Wow then after day harassment started. Then strom in how now she in weelchair
They throwing thing not only that they stolen her medical. Weed. There in wichita falls. Easy home
Muggie Send email
 
May 17, 2016

Bad service

I went in to make a payment for a week which I told them but they put it down for a month , called the manager about it to get a refund for the 3 weeks I didn't want to pay for and its been almost 2 days now for the refund , its total bullshit , I keep calling back for the manager but he's always busy , they tell me he will call me back but never does , I have been with easy home for almost 10 years and never missed or been late on a payment , shitty service , why do I have to wait so long for a refund ?
Rto Send email
 
Nov 13, 2015

Additional charges after lease pay off

I complete pay off a three year term with easy home. Even though, I paid all rental amount and contact date has expired. The store manager choose to add on additional charges, without explanation. This preventing my file to close, even though the least date as expired. Now, I am seeking legal advice and I am considering taking them to court. If any other individuals in Ontario is experience this issue, let me know. Store with issue is located at 1742 Dundas street, London Ontario
toreal306 Send email
 
Oct 20, 2015

EASYHOME SUCKS you cant tell me different

easyhome is full of scams,cons and rip offs. i bought a laptop on cashsale. they left the rent to own program in it. laptop locked after 2 months. i lost everything from files to baby pics. 1st they said there was no program in it,, but luckly im good with pcs. i showed him the program,he decides to fess up, then says the guy who sold it to me forgot to turn off the program, and it was that guys fault. but they told me they couldnt do nothing becuz i dont know who the guy was who sold it to me, so they turned it around on me and said its my fault cuz i dont know who sold it to me,..

then, i sent an item i was renting to own in to get repaired. this alone was a struggle. it took at least a month to get them to take the item in to repair. then they said they would give me a bran new item, turns out, the brought the same one back. the guy Mike Meridith, said he fixed.it, it wasnt fixed. sent it in again, same thing. got the same item back after waiting forever, the guy says its fixed again, but this time. he used scotch tape. is that what they call a repair. scotch tape? and to top it off. i was billed for the months that my item was away on its scotch tape repair. stupid place. dont ever buy from them, they need to be shut down. period
suzie Send email
 
May 14, 2014

Paying for second hand furniture charging brand new

My issue is to do with Easy home in Brooks alberts, we got furniture there and to find out that easy home is charging us brand new furniture and tv as new and there all second hand the television was worth 300$ i am the fourth owner on that furniture i have already paid 2,000 on the tv reason for finding out the worker at easy home showed me everything on the computer how i was getting ripped off there are others that are in the same boat we work hard for our money i don't need to get ripped off easy home is a big scam someone need to investegate i have stopped doing my payment the 2,000 they charged me i told them to take the 300$ out of that money that pays for the tv and 1700 towards my furniture the only item i should have to pay for is the stereo everything else should be paid this really frustrats me to be ropped of like that. I waseven going to the press about easy home and how there ripping off everyone i am acitizen i have my rights to ripping of people just to put our money that we work hard for into there pockets that is not right not at all.

Phone 403=362-3233 cell 403-363-4365.
User925766 Send email
 
Mar 31, 2012

EasyHome Scam

I had leased a iPad they told me that I would only be able to get the display model. After waiting 3 days for them to set up the iPad which I could have easly done I finally get it deliverd to me just to find that the whole back side is all scratched and dented beyond belief. When I took it back to the store and told them that I refuse to pay full price for something that is already damaged... The clerk said the only thing I can do for you is lower the price by $3... Keep in mind that I was paying almost $1200.00. It's not that I can't afford the damn thing it was just a spontaneous purchases, the next day I went out and bought an 74 GB ipad 2 for $650.00... My mother leased a 43" television not even 2 months latter the thing does not work anymore. Take it back to get it replaced and they give me a 40" for the same price as what I'm paying for the 43" just as a replacement... This place is a damn joke ... Never use them for anything

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    City (optional)
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:
    or connect with Facebook

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username