Horrible easy jet staff and airport staff in Berlin Schönefeld! I also lost yesterday my flight, despite the fact that I had checked in in time and given my luggage. The man at check in put a wronge name on my luggage and he could not help me with the boarding gate! I had to run around the airport like crazy. When I found the gate they had closed and did not make announcement for me. My luggage travelled alone!! This is illegal and againstEuropeann rules for safety! The flight also departed earlier! Of course they did not compensate me and had to buy a new ticket from another company...I will never travel with easy jet again!

this is an airline run by inhumane robots with no common sense.
Im aware that i must check in 40 mins prior to dep. unfortunately
my taxi was having engine problems so I arrived
exactly on time. by the time I got to the desk I was 30 seconds late,
this was in Berlin. she said I couldn't check in. she said
to approach the ticket counter to change flight. good
help. the next flight was 2 days away. so ticket gone and €120 for one way ticket
to Amsterdam. I had a flight to catch from Amsterdam so spent another €200.
horrible airline.

My husband, daughter, her partner, child aged 2yrs, baby 6mths and child aged 7 went to easyjet check in at Liverpool airport this morning. They had checked in online and arrived at check in at 6.15am. Check in was closing at 6.20. The girl on the desk took all the passport details and chatted to the 7yr old. She weighed one case in and put the 2nd case on. The Manager from the desk opposite told her that they could not travel as check in was closed!!! She was not allowing them through. My family had checked in online, there was 40 minutes still before departure and the boarding gate had not closed. I am in Gibraltar waiting for my family who have not even left the UK. I have had to pay for a Monarch flight from Manchester tomorro, £980 in total, also another stay in the hotel at Liverpool and taxi to Manchester airport. I am absolutely disgusted at the behaviour of easyjet.. How can they do this to a family with a 6 month old baby and children, and cause such distress. Unbelievable!