The soles of my Ecco shoes (model contoured plain toe tie) is crumbling. I went to the concept store so determine the reason why is it case, it's not my everyday shoe, I probably worn it less than 30 times since the day I bought it.

According to the sales staff, all soles of Ecco shoes will crumble. Made of natural rubber, it's only a matter of time. Once it's worn, the clock starts ticking. After wearing it, the shoes is required to be completely dry before putting it away in a shoe cabinet or box.

In the event the pair of shoes are worn in wet weather, its shelf life gets even shorter. How does a pair of shoes, the base is wet from walking in wet weather, be completely dry!

As a customer, why am I not advised that the sole of the shoe, made of naturalised rubber will crumble? The customer service of Ecco said that the shoe is probably a dedect, it shouldn't crumble.

I have been a loyal customer of Ecco for years, between my wife and I, we probably have owned and worn more than 12 pairs of Ecco shoes..

Oh my God!! Ecco, I believe that you owe me an explanation? What is the truth here?