I did a lay bye at Zevenwatch last month when I went there to collect it I was told that the person did my lay bye didn't process it so they don't know what happened so they told me they can't find my items and and the money I paid while I was doing the lay bye I must find a slip but I had my ID they can see the balance I needed to pay but they still didn't help me the cashier Name Michelee Manuels my noise 0737741398