Good day..

Had or rather still mention that I have a pending account with Edgar's that I believe it was settled as per my personal and their knowledge.

Called their call centre to request for the settlement letter just before the end of September in this year still. The amount was given from their accounts department. on the 30th of September 2020,I made the total payment of the given discount. From there, I then asked for the settlement letter to declare that the account was closed or done paid. Information received was to wait for 20 working days for them to issue the document from the date of the payment.

Today the 14th of September 2020.I still do not have the letter as per their offices promised to deliver. Numerous phone calls were made. mails were sent to their different departments for following up after so many days or weeks of delays. nothing positive was told to me other than mentioning that the account was not settled as there is still an amount due to the value of + - R1200.I WONDERD OF WHY??? DO THEY HAVE SETTLEMENT AMOUNT REQUESTS IF THEY CAN NOT BE ABLE TO CONTROL THEIR ACCOUNTS.

It is extremely exhausting and devastating to be going back and forth with people who can not at all give you a detailed clarity of the circumstance other than mentioning the problem existing due to COVID-19.

THIS WAS THE SHITTEST EXPERIENCE I RECEIVED FROM EDGARS EVER SINCE I HAD AN ACCOUNT WITH CREDITORS!!!

Wouldn't at all have any confidence to encourage no one in my closed of furthest vicinity to do purchasing or credited by this company ever.

Just a piece of document seems to be complicated to be obtained from their department.
The companies staff and management is COMPLETLY AN IDENTICAL BUNCH AS I WAS HOPING TO RECEIVE AN EXLANATORY CALL OF THIS WHOLE MESS !!!