Quoted from eDiets spam I received: "Your goals and success are very important to us!" I have found this to be as far from the truth as possible. That is the main reason I decided to cancel my subscription.

I asked that when my 28-day cycle was up, they cancel my subscription, then leave me and my money alone. No more spam, no more charges. They then sent me an email stating I would have to continue paying $17.96 per month for three months or pay a $25.00 cancellation fee. Being charged $25.00 to cancel, in my opinion is ridiculous. I paid my $17.96 for 28-days worth of access to the site, at 11 days I made the decision to cancel (which tells you how much use I got out of the site).

In the "agreed upon terms" it says: "After the FIRST 28 day billing cycle, your credit card will be billed $17.96 every 28 days UNTIL YOU CANCEL your membership." Well, I requested they cancel my membership as soon as the FIRST 28- day billing cycle (which I have already paid for) is up.

I then realized that in one place they made mention of "the third 28-day billing cycle" but everything else in the "agreed upon terms" states you may cancel any time, including the quote I mentioned above. They do not mention the word THIRD until right before the FIFTH time they mention 28-days. I am sure this was intentional. The majority of average human beings would miss the word third when it was only mentioned one time, verses “28-days” being mentioned 5 times in a paragraph.

So, in retrospect, kudos to eDiets for figuring out how to rip-off thousands of people for at least $25.00.

eDiets is not a reputable site, it is a scam. At the very least upon reading this anyone curious/interested in eDiets will know to go through everything said (especially terms and conditions) with a fine tooth comb.

Thank you for your time,
T. Tomarkin


cc: help AT ediets.com-

Just a note to the less-than-friendly folks at ediets.com; Thank you so much for regurgitating your rulebook in response to my request to cancel verses actually attempting to resolve this issue. It seems that many others have taken issue with your fine print terms and conditions as well. Hopefully with enough complaints (to 3rd party organizations) you will be more considerate about your customer care/support.

i used this program in the past and stopped it because i had to cut back on expenses.i want to get back on it to lose some weight and my friend said to read this website before re-joining.i honestly am shocked at these complaints.i had no such problems when i signed up.they were pretty clrear about how much they were going to charge me and how there was a cut off date if i wanted to cancel so they wouldn't send me the food for the next week.Matter of fact the girl i spoke with didn't let me get off the phone until she read all the disclaimers to me. I cancelled after a month and a half and it was pretty easy also.I called, said i wanted to cancel and they tried to ask why and offered me a lower price but i said no and they cancelled it.so again i don't understand all these complaints.

While I am really pissed about eDiets UNAUTHORIZED charge to my account (an "autorenew") I actually WAS able to get someone on the phone to reverse the charge immediately. The cust service agent told me that I agreed to the "auto renew" when I signed up online, that it was in the fine print. After I hung up I remembered that I joined using their 800 number and spoke to a person, NOT A CHANCE IN I WOULD EVER AGREE TO AUTO PAY. eDiets, that is a shylock SNEAKY business practice. The very least you could do if you insist on keeping the practice IS GIVE NOTICE. Ridiculous for such a good company. Insult to injury, I am going to get spanked with a $35 overdraft fee because this was not my primary account.

I am angry here too. Got hit with an UNAPPROVED "auto renew" charge. Unfortunately this charge to my rarely used account resulted in an overdraft. No email from eDiets to give me a heads up of their plan NO APPROVAL from in the first place, no chance to change the account or cancel..just a ridiculous $35 bank fee for the privilege of borrowing $17 bucks. IDIOTS! eDiets you too good a company to employ this type of underhanded business practice.

I signed up for 4 weeks get one week free. I was charged not just for 4 weeks as expected, but actually charged to 6 weeks. It is extremely easy to sign up, but nowhere do they tell you what a hassle and run around you will get when you try to cancel. You cannot cancel on the website, but are led to believe that you can cancel via email. But you get a response back that you have to call customer service and speak to someone. I was on hold for 42 minutes, then when someone finally answered I was 're-directdd' to someone else and put on hold for another 20+ minutes. This was before I found out they overbilled me. When I called back about the 'free' week, again, on hold for 30+ minutes when I decided to try thier 'live chat'. Only to be told to call customer service.

ABSOLUTELY the WORST online purchase experience I have EVER had!

I'm having the same experience. It's been terrible! I think my next step may have to be to stop the charge from coming through which will cost me as well.