I booked a flight for 6-14-23 returning 6-17-23. This was for a funeral. I paid $22 extra in case I needed to reschedule. I went on eDreams and there was trouble scheduling because when i put the new date in 6-12, it showed 12-6, which was more than 60 days before or after the original travel date. I went to ‘chat’ on the site and they couldn’t help me but someone called from London on May 19,2023 from +44 2034336900. I spoke to a lady who went on the site from where she was and said that there was something wrong and that I would have to go to the frontier airlines site to reschedule. While I was on the phone she also went to the site. When I tried to put in the date, a box came up that did not allow me to reschedule. We tried for ½ hour to no avail. She apologized and agreed that I would need to cancel the flight and get a refund that would take 10 days. At that time I found a flight on Frontier for $88 round trip. So I booked it.


I looked to see if I got my refund on my credit card site and saw that I received $73 of the $148.76 eDreams charged me. Again, it was not my fault that I was unable to reschedule with eDreams. I have spent numerous hours with chat and they finally gave me the contact info after I explained that I would be going to the Arizona State Consumer Protection Agency.


I received less than half of my refund and I have seen the reviews for eDreams... none of them are good. This is worrying me because I feel I have been scammed. I