We are an elderly couple booked with edreams. The flight to Pescara was ok, but now I can't checkin to return on Monday14th November. I have given all details before but now will tell you again. The original email address used was wrong, hence I had no notification of receipt of the booking. email used was [email protected] It should have been [email protected] which is this one.We also bought the cancellation insurance. Policy no. 2159028437 I used a visa debit card 4658 5700 1199 7714
The outward booking ref. was LR122A booked on 18th August with edreams .Passport number 507223194 Joan Bianchini also
AR 1622305 Antonio Bianchini.
Return flight booking ref.AK6QT1 from Pescara 14th Nov.at 12.45pm
I have given all the infomation I could possibly give you. Surely you can tell me if I am booked on the flight stated. How can I checkin when thwarted at every move. I have spent literally hours trying to overcome this situation.

I have booked a flight with eDreams from Malta to Gdansk, Poland with WIZZ Air. from 5 October to 12 October 2015

With eDreams booking there was no box to tick the cabin luggage bag.
I was reading the WIZZ AIR conditions which say that you have to pay for the cabin luggage.

I phoned the international eDreams number and was told that YES I was entitled to a free overhead cabin luggage bag.

I sent an e-mail to [email protected] to clarify this about the luggage.
But still no repy.

I would very much like to know and have some document in writing that with eDreams I do not have to pay for my cabin luggage,

Please I want someone to put my mind at rest so that I will not have any problems before boarding the plane.

Irma

In numerous time, I have try to reach you office by phone and internet and have been unsucesful. At this point; I do not know if my trip have been credited. My main complain is that; they charged my credit card for 367.00 but the ticket is for 267.05.

Hi i just booked a flight bu mistake on amber buhgaiar malta athens istanbul Can i please change it to malta istanbul direct flight Thanks

I work in the customer service industry and understand there are times when the customer must hold for 10-20 minutes for serviceget an email reply the next day. As a customer I know my rights. Here is what has just happened to me and I am hoping you will take this case as I am willing to provide you with my email conversations with EDREAMS.
I booked a one way flight with EDREAMS.COM, " for the first time on March 17 at 11:35 am..
EDREAMS replied immediately March 17 at 11:34 a.m. to my email : "Important", we have trouble with your credit card, we will not confirm your booking until we confirm your payment of $417.07 US..." "do not reply to this email"[email protected] <[email protected]>; It will be confirmed once we processed your payment, at this time you will receive our e-ticket at your email address.
I have no contact email or tel# for EDREAMS on this email and no where does it show "non-refundable" (as it always does when you choose a flight with any companies). There are no indications THAT I CANNOT CANCEL THIS REQUEST and also SINCE THEY HAVE NOT PROCESSED ANYTHING OR TAKEN MY MONEY.
As I needed to book something asap with a confirmation (which all of the online bookings with other companies in the last 10 years confirm within the hour!) I searched for EDREAMS contact email address, I found "[email protected]" and a 1-900-945-1999 tel# WITHIN THE HOUR I called the 1-900# # cannot be reached???? I emailed EDREAMS customer service WITH SUBJECT: " CANCEL MY REQUEST NOW SINCE YOU DID NOT CONFIRM YET>Fw: Booking confirmation: 2623CR etc... dated March 17 at 12:49pm. I again sent another email March 17 at 12:50 with no reply. I assumed it will take a little while before they reply.
I needed to confirm our return from (my daughter and I) Amsterdam to Paris so we can catch our international flight back home! and did not want to get stuck waiting as I have much busioness work and events to take care of.
The next morning March 18 at 10:16 a.m. I receive what looks like an e-ticket from EDREAMS (agentid04827814).
I was shocked!!! I cannot believe that my emails were ignored from 23 hours ago! TAKE NOTE "my email to EDREAMS titled CANCEL MY REQUEST NOW SINCE YOU DID NOT CONFIRM YET, IS NOW 23 HOURS old! and EDREAMS CHOSE TO IGNORE MY REQUEST"??
I tried reaching them by phone1-800-523-3273 (after searching the web for a tel#) I WAS ON HOLD FOR 1 1/2 HOURS WITH NO ANSWER!!!??????????????They clearely provide no service! I was not able to reach anyone! This e-ticket NOW shows it is non-refundable??? Not fair! I sent numerous emails to EDREAMS to agentid04827814 and to their customer service repeating my March 17, 12:49 p.m. email request to cancel prior to their process.
No replies until March 19 6:38 a.m. from [email protected] ; In reply to your email, we invite you to contact our Call Center in order to get the information you request. You can reach us by calling the following number: 1900 9451999
Monday to Friday: 7:00 a.m. to 5:00 p.m.
Saturdays: 7:00 a.m. to 12:00 a.m.
Sundays: 7:00 a.m to 1:00 p.m
( US Eastern Standard Time )
If the above phone number does not work from your country, you can also dial + 34 934 920 533.

CLEARELY THEY GET THE EMAILS! I am not spending extra $$ when they clearely get my emails. They just decided to reply to it after their transaction and ignoring my first emails requesting to cancel BEFORE THEIR TRANSACTION!
Can you help me get my money back please! I spenttoo much time on this, EDREAMS SHOULD BE SHUT DOWN ! I will foward all that you need for proof. from an extremely frustrated first and last time customer! Diane Bernard [email protected]

Good Morning Mrs. Bernard,
We apologize for the inconveniences, your feedback is very important as it help us improve our services.
We have sent copy of your complaint to our supervisors, they will be able to review the case and help you asap.
Regards,
eDreams