Hello!

Booking reference (edreams): 1491692835

Month ago we bought 4 tickets using edreams from Belgrade to USA by your company. We paid fully amount of 1740 EUR.
Unfortunately 2 of the passangers did not get VISA for USA so they cannot fly. Other two are ok with bought tickets and they will fly.

My question is, how can you help us with two other tickets for the passangers who are unable to fly to USA, can we get some decrased refund, can we change passangers or can we change the destination in the amount of bought tickets so you can our tickets sold to smbdy else and give us other two for some other destination in the budget. I would like to highlight that the flight is february 10th 2016 so there is plenty of time (more of 65 days) to sold our 2 of 4 tickets to smby else and for us to get refund/chng psngrs/cnhg dstntn.

I think that is in both interest to sold again those two tickets to somebody bcs we cnnt fly. (You will earn money for our 2 tickets in fully amount and we can get some cheaper or same amount tickets). It is a win win situation for edreams (to earn extra money for our tickets and to make customer satisfied). It is even more possile bcs we didn t make check in or give any informations regarding passangers (only name/surname) due to more then 65 days till flight.

Please respond promptly due to the flight deadline.
Thanks in advance.
Krg.
Alex - contact mobile: +385914455195
+385993076989

email: [email protected]