Good afternoon,

I’ve been in contact with eDreams for one month to clarify an overcharge of fees and I can not get a straightforward answer.

My problem is with the fees that were charged.

I will not revel my credit cards number. I’ve sent you the bank statement with all the charges made by your company and with that and the information you have it should be enough for you to see the overcharged fees and make the refund.


I’m sending all the information, once more, for the last time. After this if you don’t send me a proper answer Ill take other kind of measures.

In May 6th I maid a reservation for 6 people for one flight from Singapore to Hong Kong and from Macau to Singapure.
I received an email stating that the first flight was confirmed but that the second one was pending. I was charged for the first flight - 883,59S$. The invoice I received from the Flight Company (Jetstar) was for 702S$. Therefore I paid 181,59S$ for eDreams fees.

As the flight form Macau to Singapore had not been confirmed I made a new reservation in May 10th.
For this Reservation I was charged 1047,96S$ + 64S$ of fees.

You’ve charged me fees for a flight that the reservation was not confirmed. That is not correct!

Since the middle of May that I've been in contact with your company asking for the refund of the fees and a proper evaluation of this situation.
Since that time I haven't received one decent and proper answer. How is this possible. One month to clarify such a simple matter.

Please solve this immediately.

Natacha Fernandes

i should have look at review in advance before using edreams.
booked two flight one to singapore to jakarta, and the way back from jakarta to singapore.and i have been so dumb to add also luggage fee and an insurance....

the first ticket has never been emitted, therefore if i could not go to destination i would not be able to turn back.
never emitted but the payment has been taken in total, of course....

and then the mess trying to cancel the flight, 24 minutes on an intercontinental call without getting anyone, so i tricked the system asking on the website for my confirmation email, got at least an answer from customer care.
nor that have been any positive solution of course, nor edreams have taken any responsibility.
result:
the ticket from singapore to jakarta paid has never been emitted
the ticket from jakarta to singapore has been emitted but according to edreams rules they can't cancel it. i should talk to airasia, ask the amount can be refunded, got a mail form airasia with the data and amount pass it to edreams....

and on top of that, i found out that even if i asked for luggage the ticket from singapore to jakarta was anyway a ticket without luggage, but there was n indication on the site that i was buying in only for one airline.

as a matter of fact i have to consider my money gone, a lesson to learn never use edreams anymore.