Dear eDreams team,

I am extremely disappointed and upset about a booking I tried to make on Saturday 08/11/14 with you.
I made a reservation but I never got the electronic ticket. My sister (for whom I was getting the ticket) spent 2h in the airport in front of the Air Europa counter, where they wouldn't allow her to check in because EDREAMS HAD NOT PAID THEM THE TICKET. She spent 1h on the phone with you in order to fix the situation, they said it would be done. The checkin counter closed (as in every airline 1h before departure) and 10minutes later I got a notification that A SECOND PAYMENT HAD BEEN MADE FROM MY CREDIT CARD OF THE SAME AMOUNT! Meaning, my sister was never allowed to check in or board the plane, and the amount of the plane was debited twice from my account. This is unacceptable.
1. It is not acceptable to charge someone twice the price
2. It is not acceptable to not pay the airline on time
3. It is not acceptable to pay the airline once the checkin counter is closed so the passenger is not allowed to board.

It is none of my problems your internal procedures. I did not get the service you are supposed to give and therefore I will take the necessary measures.

Have a good day,