Mohamed Ruzny
32,Bahirawakandha
Kandy , Sri lanka , 20500
[email protected]
+94767444764
05/09/2023

Edreams
Barcelona , Spain

Dear Edreams Customer Support Team,

I hope this letter finds you well. I am writing to address an ongoing issue regarding a recent booking and cancellation with your platform, and I kindly request your cooperation in resolving this matter.

On 28/06/2023, I made a booking through your platform for a Airticket with the following details:
- Booking Reference Number: 12016282910
- Amount Paid: $504.43

Unfortunately, due to unforeseen circumstances, I had to cancel my travel plans. I adhered to your cancellation policy and initiated the cancellation process. Subsequently, I was informed that I would be eligible for a refund of $504.43

To facilitate the refund process, I was provided with a transaction ID, 103781466, and an assurance that the refund had been processed back to my Visa card, which was used for the initial payment.

However, upon checking my card statement, I did not observe any refund credited to my account. This has prompted me to contact both the Commercial Bank Card Center and your customer support team multiple times. Regrettably, there seems to be a discrepancy in the information provided by both parties.

I believe that your team has acted in good faith and has indeed processed the refund as promised. I have attached the relevant transaction details, including the transaction ID, for your reference. I kindly request your cooperation in resolving this matter swiftly.

It is essential that we work together to rectify this issue, as I have been in a state of uncertainty and frustration for an extended period. The refund of $504.43holds significant financial importance to me.

I kindly ask that your team review the transaction and confirm the refund process. If there are any additional steps required from my end, please provide clear instructions so that we can expedite the resolution.

I appreciate your prompt attention to this matter and your willingness to cooperate in resolving this issue. I value your services and believe that this situation can be resolved amicably with your assistance.

I look forward to hearing from you at your earliest convenience. Please feel free to contact me via email at [email protected] or by phone at +94767444764 if you require any further information or clarification.

Thank you for your cooperation and understanding.

Sincerely,

Mohamed Ruzny

I am writing to bring to your attention the unacceptable service and treatment I have received from the travel agency, edreams Founder: Javier Pérez-Tenessa
Parent organization: eDreams ODIGEO
CEO: Dana Dunne (Jan 2015–)
Founded: March 1999, Silicon Valley, CA
Headquarters: Barcelona, Catalonia, Spain.
Despite canceling my flight and requesting a refund, I have been subject to endless waiting and no communication from the company.

I had booked a flight from Boston (Logan) to Turkey (Istanbul) with a booking ID of 8322282033 and an airline booking reference of 3ERNYM. The flight was scheduled for Wed, Dec 1 '21 - Fri, Dec 10 '21. I had paid $1500 for this ticket.

Despite the fact that my refund status is "finalizing," I have not received any updates or communication from edreams. I have made numerous attempts to contact the company, but to no avail. I believe that this is a clear violation of my consumer rights and I am seeking legal action to recover my money and hold edreams accountable for their actions.

I would appreciate your assistance in this matter and would be happy to provide any additional information or documentation necessary.

Thank you,
add ben

On 18 July 2017 I booked two flights Cairo-Bahrain-Dubai using their website link from skyscanner.net. I received immediate notification from my bank that their booking fee (18 GBP) had been debited from my card. Moments later I received an email from Edreams stating:

"We regret to inform you that we were not able to issue your tickets because the payment on your bank card was denied.

Please contact us as soon as possible at 0871 2770709 (Monday - Friday from 8:00 a.m. to 7:00 p.m., on Saturdays from 8:30 a.m. to 5:00 p.m. and on Sundays from 9:00 a.m. to 6:00 p.m. - (GMT)) to provide us again with your information or that of another bank card (card type, holder, card number, expiration date, security code).

Please note that flight prices are very restrictive. So, in the event that we cannot issue the ticket, the booking will be cancelled automatically by the airline."

So I had to find a number for them in Spain and ring them. It turns out that my card had not been declined. THIS IS STANDARD UNETHICAL BUSINESS PRACTICES ON THEIR PART. They process their own fee on your card and then force you to ring them with a FALSE payment failure email. That's when they actually ring the airlines or another third party and make your reservation for you as if you had never made it online (goodbye convenience).

I had to wait on the line for 50 minutes while one of their less than competant staff tried to book my flights, and then give him my credit card details all over again.

You may think it was a genuine error. That's what I thought when the exact same thing happened 6 weeks ago when I booked another flight. Again I had to ring them and go through the process.

EDREAMS FALSELY AND UNETHICALLY PRETENDS TO FACILITATE ONLINE BOOKING, THEN MAKES YOU RING THEIR CALL CENTRE WITH A FALSE PAYMENT FLAG.

There is no way to reply to their emails and no clear way to contact them if you are not in the UK.

Two days later and I'm still waiting for etickets from the airlines concerned. My booking ref is 2906903619 and this is a genuine complaint.

I booked a 1 way ticket to Gatwick from Paphos for my wife and a Return ticket for myself. The price quoted on the invoices were £301 and £324 respectively. When I checked my bank statement a few days later I had been charged £416 and £446 BY EASYJET!!! I was also charged 2 amounts of £24 by eDreams!!

I have tried to contact eDreams by phone without success and sent about 6 emails to their customer service dept without reply. I( did speak to Easyjet and they said it was nothing to do with them and should contact eDreams.

I have since heard that eDreams do this quite often.
Brian Hamilton

On 18th July I purchased a flight ticket online for Easy jet from flying from Barcelona - Berlin for 30 July. When I received my confirmation receipt via easy jet they informed me the amount charged was €358.82 with other credit card ending 0962, Card holder name Julie M Jackson.

When my bank statement arrived I realised that the amount debited on 21 July was €438.82 - by Edreams Ltd Londres.

This is €80 over.

I have done some investigating and it appears numerous complaints have been filed against edreams company for fraudelent activity.

I emailed them two weeks ago - no response. I have since sent another email and finally had to register
with edreams in order to be able to log a complaint on their website.

I await their response.

I bought airline tickets online with eDreams. Their ad is very misleading. I agreed to purchase tickets for the amount of $502.98. They did not charge my credit card $502.98 but 687.15!!!! I'm very upset. They tricked me into believing I was saving money and getting a good deal. But in reality I'm being over charged. And to make matters worse they charged my credit card an additional amount of $6.87. Which I wasn't made aware of and didn't agree to. I don't know what to do about this scam. I've lost $191.04 trusting in this eDreams :( :( :(

Hi,


Advise the public to be aware of issues in EDREAMS

1. Having booked a holiday to Prague from Madrid for 4 days from 3rd June. The 1st leg flight was cancelled the 5th March 2012 by the airline CZECH . On the 10th May EDREAMS sent a mail informing of a change of timetable in the return leg. and asked to contact hem for some other reason.When I contacted them some days later ( as I did not initially see the second part of the message to contat them) They gave me 3 options due to the cancelled flight
a) Cancel trip and be reembursed (Not possible so late - A Birthday present trip for a grandmother)
b) Catch the next available flight ( 9 hours later) losing an entire day.
c) Go the evening before (Not possible becuase plans already made and Hotels were booked out anyway)

So I have questioned MANY times E.DREAMS why they took 2 months to inform me of this 1t leg cancelation leaving us NO OPTIONS TO CHANGE OR ADAPT OUR PLANS and ACCEPT WE LOSE a WHOLE Day 25% OF THE TRIP.)

Response from E-DREAMS.

5 or more consecutive copy/paste mails from what seems an automatic repsonse system using either a fictious name for operators or just simply incompetent operators.The mail indicated they informed us the 10th May to contact E.DREAMS...... ( yes that we KNOW)

At this point of not receiving an adequate answer to what seemed to be a relatively question nor what Feel was adequate compensation for their error ( theydid offer a 10€ voucher for the inconvenience (lol)) It is time to make the public aware that they should be wary of using this companies services.

regards

My friend recommended this site to me as I was looking for tickets from Madrid to Torino. I found a good deal and everything worked out just fine. I m happy to learn that eDreams is also offering deals in the US. I will definately check their fares for my next trips. I see in the Us the phone is free of chrag Thank Goodness!

After booking an international return flight from Barcelona to Bogotá, I got informed by eDreams during my holidays that part of my return flight was cancelled. They cancelled my flight and booked me on another flight, giving me only 30min time to change flights in Madrid, which is impossible. After mailing / calling them, they just told me to look for an alternative myself??? Why did I pay them €50 commission?????
Once back home, I contacted eDreams to complain about this service. They kept replying that they were not responsible for anything, blaming the airline company. A Travel Agent should take up their responsibility, instead of leaving a guest on their holidays calling airline companies to find a solution. Result: NEVER AGAIN eDreams, better to book directly with the airline company you want to fly with!

DO NOT USE THEM.

We booked some flights with them and they charged our credit card and at the same time gave the airline our credit card details so that they charged us again. They never paid the airline direct so we ended up paying twice!

Edreams promised a refund but did not deliver and we had to open up a dispute with our credit card company.


THEY ARE SCAMMERS.

Also if you phone their customer service department it costs £1.53 per minute and they take ages to deal with you, so it is VERY EXPENSIVE.