I bought a ticket from Egypt to Italy with a transfer in Paris, France, on Edreams. At the airport they denied my boarding saying that a new French regulation didn't allow passenger with family permanent resident of another European country to transfer in France. It never happened before and I always change connection in France or in other European countries. So I had to buy a new ticket, a direct fly to Italy. Once I arrived to Italy I contacted Edreams in US, where I bought the ticket, and they told me I couldn't have any refund because I was denied boarding because of the documents. I explained them in several emails that my documents were fine and that the airline company told me they were agree to refund the ticket, because it was their mistake, but that Edreams was the one that needed to ask for it. After more than two months of writing to Edreams to have my rights, Air France, the airline company that denied my boarding, wrote to me to say it was my right to be reimbursed and compensated for the error they did at the check in in the airport. Edreams was insisting say that they applied for the refund but that AF refused. In another email AF wrote me that they have checked and Edreams never asked for that refund. I wrote back to Edreams asking for explanation, the refund of the ticket to go back to Cairo, that automatically they make me lose, and a compensation because for the problem they caused me. They replied without answering my questions and saying that they closed my file. I have all the emails with me.